[Plugin: W3 Total Cache] Request Failed when uploading to Cloudfront

tiernano
(@tiernano)

14 years, 1 month ago

Good morning.

Just installed W3 Total Cache on a custom install from SVN on my Ubuntu box. have all my settings enabled, but when i click the test upload to CloudFront, it stays on “Testing…” and never changes… when i click the “upload includes” button, and select upload, it takes a few seconds and then shows “request failed… waiting 10 seconds” and continues doing this.

I have checked my settings multiple times, and still nothing. Is there a log file somewhere to indicate what is going wrong? it would be nice to get a message other than “request failed”…

Thanks.

Viewing 15 replies - 1 through 15 (of 21 total)

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Frederick Townes
(@fredericktownes)

14 years, 1 month ago

Perhaps cURL PHP extension is not installed? Can you check the AJAX response when you click the button using Firebug console by any chance?

Thread Starter tiernano
(@tiernano)

14 years, 1 month ago

checking the response i get the following:

{results: [
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/wlw/wp-comments.png’, remote_path: ‘wp-includes/images/wlw/wp-comments.png’, result: 0, error: ‘Object already exists’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/wlw/wp-icon.png’, remote_path: ‘wp-includes/images/wlw/wp-icon.png’, result: 0, error: ‘Object already exists’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/wlw/wp-watermark.png’, remote_path: ‘wp-includes/images/wlw/wp-watermark.png’, result: 0, error: ‘Object already exists’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/wlw/.svn/prop-base/wp-watermark.png.svn-base’, remote_path: ‘wp-includes/images/wlw/.svn/prop-base/wp-watermark.png.svn-base’, result: 0, error: ‘Object already exists’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/wlw/.svn/prop-base/wp-icon.png.svn-base’, remote_path: ‘wp-includes/images/wlw/.svn/prop-base/wp-icon.png.svn-base’, result: 0, error: ‘Object already exists’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/wlw/.svn/prop-base/wp-comments.png.svn-base’, remote_path: ‘wp-includes/images/wlw/.svn/prop-base/wp-comments.png.svn-base’, result: 0, error: ‘Object already exists’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/wlw/.svn/text-base/wp-watermark.png.svn-base’, remote_path: ‘wp-includes/images/wlw/.svn/text-base/wp-watermark.png.svn-base’, result: 0, error: ‘Object already exists’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/wlw/.svn/text-base/wp-icon.png.svn-base’, remote_path: ‘wp-includes/images/wlw/.svn/text-base/wp-icon.png.svn-base’, result: 0, error: ‘Object already exists’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/wlw/.svn/text-base/wp-comments.png.svn-base’, remote_path: ‘wp-includes/images/wlw/.svn/text-base/wp-comments.png.svn-base’, result: 0, error: ‘Object already exists’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/smilies/icon_confused.gif’, remote_path: ‘wp-includes/images/smilies/icon_confused.gif’, result: 0, error: ‘Object already exists’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/smilies/icon_eek.gif’, remote_path: ‘wp-includes/images/smilies/icon_eek.gif’, result: 0, error: ‘Object already exists’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/smilies/icon_lol.gif’, remote_path: ‘wp-includes/images/smilies/icon_lol.gif’, result: 0, error: ‘Object already exists’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/smilies/icon_rolleyes.gif’, remote_path: ‘wp-includes/images/smilies/icon_rolleyes.gif’, result: 0, error: ‘Object already exists’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/smilies/icon_mrgreen.gif’, remote_path: ‘wp-includes/images/smilies/icon_mrgreen.gif’, result: 0, error: ‘Object already exists’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/smilies/icon_smile.gif’, remote_path: ‘wp-includes/images/smilies/icon_smile.gif’, result: 0, error: ‘Object already exists’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/smilies/icon_redface.gif’, remote_path: ‘wp-includes/images/smilies/icon_redface.gif’, result: 0, error: ‘Object already exists’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/smilies/icon_question.gif’, remote_path: ‘wp-includes/images/smilies/icon_question.gif’, result: 0, error: ‘Object already exists’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/smilies/icon_sad.gif’, remote_path: ‘wp-includes/images/smilies/icon_sad.gif’, result: 0, error: ‘Object already exists’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/smilies/icon_razz.gif’, remote_path: ‘wp-includes/images/smilies/icon_razz.gif’, result: 0, error: ‘Object already exists’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/smilies/icon_arrow.gif’, remote_path: ‘wp-includes/images/smilies/icon_arrow.gif’, result: 0, error: ‘Object already exists’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/smilies/icon_twisted.gif’, remote_path: ‘wp-includes/images/smilies/icon_twisted.gif’, result: 0, error: ‘Object already exists’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/smilies/icon_exclaim.gif’, remote_path: ‘wp-includes/images/smilies/icon_exclaim.gif’, result: 0, error: ‘Object already exists’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/smilies/icon_surprised.gif’, remote_path: ‘wp-includes/images/smilies/icon_surprised.gif’, result: 0, error: ‘Object already exists’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/smilies/icon_neutral.gif’, remote_path: ‘wp-includes/images/smilies/icon_neutral.gif’, result: 0, error: ‘Object already exists’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/smilies/.svn/prop-base/icon_evil.gif.svn-base’, remote_path: ‘wp-includes/images/smilies/.svn/prop-base/icon_evil.gif.svn-base’, result: 0, error: ‘Object already exists’}
]}

Next logical step was delete the contents of that folder in S3 and try again… this is the result i get this time round:

{results: [
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/wlw/wp-comments.png’, remote_path: ‘wp-includes/images/wlw/wp-comments.png’, result: 1, error: ‘OK’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/wlw/wp-icon.png’, remote_path: ‘wp-includes/images/wlw/wp-icon.png’, result: 1, error: ‘OK’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/wlw/wp-watermark.png’, remote_path: ‘wp-includes/images/wlw/wp-watermark.png’, result: 1, error: ‘OK’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/wlw/.svn/prop-base/wp-watermark.png.svn-base’, remote_path: ‘wp-includes/images/wlw/.svn/prop-base/wp-watermark.png.svn-base’, result: 1, error: ‘OK’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/wlw/.svn/prop-base/wp-icon.png.svn-base’, remote_path: ‘wp-includes/images/wlw/.svn/prop-base/wp-icon.png.svn-base’, result: 1, error: ‘OK’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/wlw/.svn/prop-base/wp-comments.png.svn-base’, remote_path: ‘wp-includes/images/wlw/.svn/prop-base/wp-comments.png.svn-base’, result: 1, error: ‘OK’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/wlw/.svn/text-base/wp-watermark.png.svn-base’, remote_path: ‘wp-includes/images/wlw/.svn/text-base/wp-watermark.png.svn-base’, result: 1, error: ‘OK’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/wlw/.svn/text-base/wp-icon.png.svn-base’, remote_path: ‘wp-includes/images/wlw/.svn/text-base/wp-icon.png.svn-base’, result: 1, error: ‘OK’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/wlw/.svn/text-base/wp-comments.png.svn-base’, remote_path: ‘wp-includes/images/wlw/.svn/text-base/wp-comments.png.svn-base’, result: 1, error: ‘OK’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/smilies/icon_confused.gif’, remote_path: ‘wp-includes/images/smilies/icon_confused.gif’, result: 1, error: ‘OK’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/smilies/icon_eek.gif’, remote_path: ‘wp-includes/images/smilies/icon_eek.gif’, result: 1, error: ‘OK’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/smilies/icon_lol.gif’, remote_path: ‘wp-includes/images/smilies/icon_lol.gif’, result: 1, error: ‘OK’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/smilies/icon_rolleyes.gif’, remote_path: ‘wp-includes/images/smilies/icon_rolleyes.gif’, result: 1, error: ‘OK’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/smilies/icon_mrgreen.gif’, remote_path: ‘wp-includes/images/smilies/icon_mrgreen.gif’, result: 1, error: ‘OK’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/smilies/icon_smile.gif’, remote_path: ‘wp-includes/images/smilies/icon_smile.gif’, result: 1, error: ‘OK’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/smilies/icon_redface.gif’, remote_path: ‘wp-includes/images/smilies/icon_redface.gif’, result: 1, error: ‘OK’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/smilies/icon_question.gif’, remote_path: ‘wp-includes/images/smilies/icon_question.gif’, result: 1, error: ‘OK’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/smilies/icon_sad.gif’, remote_path: ‘wp-includes/images/smilies/icon_sad.gif’, result: 1, error: ‘OK’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/smilies/icon_razz.gif’, remote_path: ‘wp-includes/images/smilies/icon_razz.gif’, result: 1, error: ‘OK’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/smilies/icon_arrow.gif’, remote_path: ‘wp-includes/images/smilies/icon_arrow.gif’, result: 1, error: ‘OK’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/smilies/icon_twisted.gif’, remote_path: ‘wp-includes/images/smilies/icon_twisted.gif’, result: 1, error: ‘OK’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/smilies/icon_exclaim.gif’, remote_path: ‘wp-includes/images/smilies/icon_exclaim.gif’, result: 1, error: ‘OK’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/smilies/icon_surprised.gif’, remote_path: ‘wp-includes/images/smilies/icon_surprised.gif’, result: 1, error: ‘OK’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/smilies/icon_neutral.gif’, remote_path: ‘wp-includes/images/smilies/icon_neutral.gif’, result: 1, error: ‘OK’},
{local_path: ‘/home/tiernano/gadgetking/wp-includes/images/smilies/.svn/prop-base/icon_evil.gif.svn-base’, remote_path: ‘wp-includes/images/smilies/.svn/prop-base/icon_evil.gif.svn-base’, result: 1, error: ‘OK’}
]}

no errors, but it still is listed as a “request failed” and a retry…

Also, as you may have noticed from the logs, its uploading stuff from the .SVN folder… how do i stop that?

Frederick Townes
(@fredericktownes)

14 years, 1 month ago

Ok, that looks good, can you try another browser and see if it persists?

Also, as you may have noticed from the logs, its uploading stuff from the .SVN folder… how do i stop that?

You can add the paths to the rejected files field on the CDN Settings tab.

Thread Starter tiernano
(@tiernano)

14 years, 1 month ago

happens on Firefox, Chrome and IE. still occurs.

when you say “add the paths to the rejected files field”, does this take * in the path (say *.svn-base, /wp-includes/images/smiles/.svn/*) or do i need to put in the full path?

Thread Starter tiernano
(@tiernano)

14 years, 1 month ago

tried uploading to the latest version, and tried on Safari, and still the same problems… any ideas?

Frederick Townes
(@fredericktownes)

14 years, 1 month ago

I have no idea why that’s happening, the library for S3 is actually code available on their site. Submitting a bug submission form via the support tab of the plugin with WP Admin access is best. In terms of avoiding .svn for now use paths like: some/path/to/*.jpg instead of some/path/to/*

BAC
(@bac-1)

14 years ago

Hi guys.
I am experiencing the exact same symptoms as this:

tiernano wrote:

stays on “Testing…” and never changes… when i click the “upload includes” button, and select upload, it takes a few seconds and then shows “request failed… waiting 10 seconds” and continues doing this.

Except I am using a subdomain rather than a CDN – was there a fix identified for this or is this operator error?

Tested cURL support is OK
Deactivated Plugins
Tested all settings / FTP configs
Tested in 3.0beta1 and back to 2.9.2 (beta tester plugin)

Only thing i didn’t test was a fresh 2.9.2 install.

Any pointers would be awesome. Thanks!
Cheers
BAC

Frederick Townes
(@fredericktownes)

14 years ago

Subdomain (self-hosted) CDN is not relevant to this topic. There are no known bugs with FTP upload. I would need to see your error logs (in a new topic or related one) if you have them.

shreddies
(@shreddies)

13 years, 10 months ago

I have the same problem as the original author with files not uploading to S3/Cloudfront.

However, with firebug the only response I get is:

{limit: 25, offset: 0, count: 25, total: 1763, results: [
]}

I have the curl module installed. Any other places I can look for debug. Many thanks!

Frederick Townes
(@fredericktownes)

13 years, 10 months ago

Shreddies, that issue is fixed in the next release. Contact me through my site for a preview.

bonusball
(@bonusball)

13 years, 9 months ago

I also have the same problem. Is there any way to fix it?

Frederick Townes
(@fredericktownes)

13 years, 9 months ago

Please try the development version: http://wordpress.org/extend/plugins/w3-total-cache/download/

bonusball
(@bonusball)

13 years, 9 months ago

Hm still doesn’t work.

Frederick Townes
(@fredericktownes)

13 years, 9 months ago

Can you clear your browser cache please.

iDroidex
(@idroidex)

13 years, 9 months ago

@fredericktownes mmmm i have clean the cache and don’t work.. i’m using self-hosted… and the w3 total Version is 0.8.5.2

never mind! i have fixed with the development version!