Title: [#35007] Support requested
Last modified: June 1, 2026

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# [#35007] Support requested

 *  [Clifford Williams](https://wordpress.org/support/users/clifford19/)
 * (@clifford19)
 * [4 days, 12 hours ago](https://wordpress.org/support/topic/35007-support-requested/)
 * Hi,
 * I’m posting this here because I’ve emailed your support and have left a support
   ticket.
   Neither have been responded to or receipt acknowledged since last Thursday.
 * I’ve installed and updated the latest versions of Imagely as per your instructions
   and now no galleries are showing, after the albums have been clicked.
 * Please can someone contact me regarding this.
   Better yet, please post the solution
   here so others can benefit if they have the same issue.
 * Thanks.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2F35007-support-requested%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

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 * ![](https://ps.w.org/nextgen-gallery/assets/icon-256x256.png?rev=2083961)
 * [Photo Gallery, Sliders, Proofing and Themes - NextGEN Gallery](https://wordpress.org/plugins/nextgen-gallery/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/nextgen-gallery/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/nextgen-gallery/)
 * [Active Topics](https://wordpress.org/support/plugin/nextgen-gallery/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/nextgen-gallery/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/nextgen-gallery/reviews/)

## Tags

 * [galleries](https://wordpress.org/support/topic-tag/galleries/)
 * [gallery](https://wordpress.org/support/topic-tag/gallery/)
 * [imagely](https://wordpress.org/support/topic-tag/imagely/)
 * [Not Rendering](https://wordpress.org/support/topic-tag/not-rendering/)
 * [not showing](https://wordpress.org/support/topic-tag/not-showing/)

 * 0 replies
 * 1 participant
 * Last reply from: [Clifford Williams](https://wordpress.org/support/users/clifford19/)
 * Last activity: [4 days, 12 hours ago](https://wordpress.org/support/topic/35007-support-requested/)
 * Status: not resolved