Support » Fixing WordPress » 3.3 HTML editor shows white-on-white text in code only

  • Resolved lostinbrooklyn


    OK, next 3.3 upgrade issue. All of the functionality seems to be working except one major component: the HTML editor.

    When I attempt to edit an existing post or create a new one, the text, now monospace, is white-on-white and in html code not WYSIWYG.

    The only way I can see the text/code is if I select it.

    Any clues as to what is going on?

Viewing 15 replies - 1 through 15 (of 29 total)
  • Moderator Kathryn


    Have you tried turning off all your plug-ins, then reactivating them one by one to see if there’s a conflict?

    If that doesn’t help, you could try installing the Hotfix plugin, which fixes a few issues in 3.3 before the next release:

    You can read more here – see #2 in particular. Not sure if this is what’s happening in your case but it’s worth a try:

    Let us know if this fixes it.

    Nope. And deactivated/activated all one by one. Still the same issue 🙁

    Additional thoughts?

    And installed the Hotfix plug in as well.

    Moderator Kathryn


    One more thing to try is a manual reinstall of WordPress, fist deleting the wp-admin & wp-includes folders, as well as the files in the root folder via FTP, and then re-uploading these from a freshly downloaded copy of WordPress. Perhaps a file was corrupted during upload or did not get fully uploaded. Do not, of course, replace the wp-content folder or wp-config.php file, or any other custom files or folders. If you want to be really safe, back up the entire site’s files first, and take all other backup precautions first.

    Deleted all files except wp-content and wp-config.php uploaded all new files (except the above) for a 3.3 install downloaded this morning.

    Here’s the latest error:

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
    Apache/2.0.64 (Unix) mod_ssl/2.0.64 OpenSSL/0.9.8e-fips-rhel5 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/ Server at Port 80

    Now not only is the admin down, but the entire site.


    Did you delete your .htaccess file?

    Moderator Kathryn


    Sounds like you might be missing one or more files, or perhaps your FTP program is corrupting files as you upload. You will need to reupload the files again – very, very, carefully.

    Nope. Or rather I did not call it out and physically delete it.

    it’s a sftp client Cyberduck on OSX. Went in deleted all files manually, then manually uploaded them.

    Checking with the hosting company to see if there are any know server issues.

    Went in deleted all files manually

    ALL files?

    You did remember this:

    Do not, of course, replace the wp-content folder or wp-config.php file, or any other custom files or folders.


    Yes, left wp-content and wp-config.php and other non-WP related files alone.

    Seems there “might” be a server issue. Fortunately we do have back-ups, but what a pita to go back via a restore and start this all over again.

    Moderator Kathryn


    Nothing you did should have affected the database, so you should not have to start anything over. Did you back up the site files before starting this process as I suggested above?

    Yes, they were backed up yesterday.

    They rebooted the server. Site is back up, but now I’m back to the same white-on-white text issue. 🙁

    Moderator Kathryn


    The other thing you could try is ruling out a theme issue. You’d do that by temporarily switching to a default theme like Twenty Ten or Twenty Eleven and seeing if the problem is still there. However, I can’t guarantee that in doing so you may not lose custom settings when you return to your original theme, such as widgets, menus, and any other custom theme settings, so please be aware of this.

Viewing 15 replies - 1 through 15 (of 29 total)
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