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3.2.1 update dashboard problem

  • I’m not sure why, but I started an update of WordPress and I got an error message (which I now can’t see) and then the Dashboard totally disappeared. The website is still there but I can’t update it if I don’t have a dashboard. The site is here: Armitage Family.

    Any help welcome. Thanks

Viewing 15 replies - 1 through 15 (of 18 total)
  • esmi

    @esmi

    Forum Moderator

    Try:
    – switching to the Twenty Eleven theme by renaming your current theme’s folder in wp-content/themes using FTP or whatever file management application your host provides.

    resetting the plugins folder by FTP or phpMyAdmin.

    – re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress.

    – re-running the upgrade manually using /wp-admin/upgrade.php.

    Hmmm … seems to have made things worse. I now can’t see the website either. But apparently my version of WordPress is up to date – at least that’s the message I get when I tried your last suggestion. I had tried all the others and, after trying the first one, the website disappeared too. Previously it had been there.

    Any other thoughts? I’m getting pretty worried now.

    Thanks.

    esmi

    @esmi

    Forum Moderator

    Did you get any messages when you re-ran the upgrade?

    Yes, it asked me to update the database – which I did. I assumed that was because I had reloaded WP. Then the screen went blank again – so no dashboard and no website

    esmi

    @esmi

    Forum Moderator

    OK – sounds like there’s a problem with your database. Did you deactivate all plugins and switch to the default theme before beginning the upgrade? Did you make a database backup?

    Hi Esmi, I didn’t know I had to deactivate plugins and switch to the default theme, but I did back up my files via FTP and the database in MyPHP.

    I’ve just asked my host if they can restore a backup from before the disaster and they’re going to try to restore the site. If they can’t, I guess I can do it but I’m not sure how to.

    esmi

    @esmi

    Forum Moderator

    What version of WordPress were you using before you upgraded?

    Not sure but it wasn’t that old. I only started work on the site in June.

    esmi

    @esmi

    Forum Moderator

    If you hosts have a backup .sql file, you’ll need to look in the output for the wp_options table and locate the db_version. That will enable us to work out what version of WordPress your were running when the backup was taken.

    I’m waiting to hear from them – thanks for your help

    Hi, I have all the backups from One.com – I actually think they’re the same as the backups I made. What I don’t know how to do is how to restore the database. I can replace all the WordPress files via FTP. I guess there must be a section on how to do it somewhere in WordPress help. I’ll have a search to see what I can find.

    esmi

    @esmi

    Forum Moderator

    What I don’t know how to do is how to restore the database.

    http://codex.wordpress.org/Restoring_Your_Database_From_Backup

    Yes just found it thank you. I have to go out but will do it later. Do you know if I should restore the database first then upload the WP files or the other way round?

    esmi

    @esmi

    Forum Moderator

    Doesn’t really matter but the site doesn’t have a chance of working properly until you’ve completed both.

Viewing 15 replies - 1 through 15 (of 18 total)
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