Support » Fixing WordPress » 3.2.1 update dashboard problem

  • I’m not sure why, but I started an update of WordPress and I got an error message (which I now can’t see) and then the Dashboard totally disappeared. The website is still there but I can’t update it if I don’t have a dashboard. The site is here: Armitage Family.

    Any help welcome. Thanks

Viewing 15 replies - 1 through 15 (of 18 total)
  • Try:
    – switching to the Twenty Eleven theme by renaming your current theme’s folder in wp-content/themes using FTP or whatever file management application your host provides.

    resetting the plugins folder by FTP or phpMyAdmin.

    – re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress.

    – re-running the upgrade manually using /wp-admin/upgrade.php.

    Hmmm … seems to have made things worse. I now can’t see the website either. But apparently my version of WordPress is up to date – at least that’s the message I get when I tried your last suggestion. I had tried all the others and, after trying the first one, the website disappeared too. Previously it had been there.

    Any other thoughts? I’m getting pretty worried now.


    Did you get any messages when you re-ran the upgrade?

    Yes, it asked me to update the database – which I did. I assumed that was because I had reloaded WP. Then the screen went blank again – so no dashboard and no website

    OK – sounds like there’s a problem with your database. Did you deactivate all plugins and switch to the default theme before beginning the upgrade? Did you make a database backup?

    Hi Esmi, I didn’t know I had to deactivate plugins and switch to the default theme, but I did back up my files via FTP and the database in MyPHP.

    I’ve just asked my host if they can restore a backup from before the disaster and they’re going to try to restore the site. If they can’t, I guess I can do it but I’m not sure how to.

    What version of WordPress were you using before you upgraded?

    Not sure but it wasn’t that old. I only started work on the site in June.

    If you hosts have a backup .sql file, you’ll need to look in the output for the wp_options table and locate the db_version. That will enable us to work out what version of WordPress your were running when the backup was taken.

    I’m waiting to hear from them – thanks for your help

    Hi, I have all the backups from – I actually think they’re the same as the backups I made. What I don’t know how to do is how to restore the database. I can replace all the WordPress files via FTP. I guess there must be a section on how to do it somewhere in WordPress help. I’ll have a search to see what I can find.

    What I don’t know how to do is how to restore the database.

    Yes just found it thank you. I have to go out but will do it later. Do you know if I should restore the database first then upload the WP files or the other way round?

    Doesn’t really matter but the site doesn’t have a chance of working properly until you’ve completed both.

Viewing 15 replies - 1 through 15 (of 18 total)
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