Unable to access wp admin after plugin activation

  • thepresident

    (@thepresident)


    7 years, 8 months ago

    I just updated to WP 4.6, all worked smoothly, but then updated one plugin (Ultimate Addons for Visual Composer) and can’t access admin anymore. The following error is presented: “Sorry, you are not allowed to access this page.” The plugin attempts to redirect to their about page and that’s when I get this error. Reloading page or changing url in the browser does not help. It’s just stuck with this error whatever I do. NO problems in the frontend, only backed is affected. witched themes, same problem, so not a theme problem. Could someone perhaps advise how to disable this redirect or resolve the issue? Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator Marius L. J.

    (@clorith)

    7 years, 8 months ago

    Hi,

    That’s a premium plugin, so we can’t help much with it as we do not have access to the source of it, and you’ve already paid someone else for the support with their product (see their own support page for that), but we can help you get into your admin area.

    Using an FTP client or File Manager, go to the wp-content/plugins folder and rename the folder that holds the failing plugin, this will effectively disable the plugin (of course, it being a VC related one, this may impact the visuals of your website).

    Thread Starter thepresident

    (@thepresident)

    7 years, 8 months ago

    Thanks Marius, I appreciate your help. I understand regarding premium plugin, but since they only provide 6 months free support it sometimes can get difficult fixing minor issues when this lapses. Your solution for disabling plugin works well to disable it; however I could not afford doing this on my site and this was not an option. I did however resolved it (at least until next update) by changing redirect values to false in Ultimate_VC_addons.php file. If someone else has the same problem change them as follows (not sure if this change is required on both lines, but worked for me):

    (line 21 – may change in next version) update_option('ultimate_vc_addons_redirect',<strong>false</strong>);

    (line 900 – may change in next version) if(get_option('ultimate_vc_addons_redirect') == <strong>false</strong>)

    Thread Starter thepresident

    (@thepresident)

    7 years, 8 months ago

    Correction:

    (line 21 – may change in next version) update_option('ultimate_vc_addons_redirect',false);

    (line 900 – may change in next version) if(get_option('ultimate_vc_addons_redirect') == false)

Viewing 3 replies - 1 through 3 (of 3 total)
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