Usable, but not customizable

  • Lance.

    (@lfordhere)


    7 years, 8 months ago

    While the plugin seems usable, if you are using default WordPress roles and capabilities in your website, if you are using good role practices, which means that you have custom roles and custom capabilities, this plugin will not work. For example, let’s say that you have sales people who are users of your site and have the role of the site of “sales_person”, well, ideally, users with the sales_person role should be able to use this system, and this system would not be available to other roles. This is just not the case with this plugin, which makes it not a true CRM system.

    It wouldn’t be so bad if the author knew about filters and hooks and applied them in the plugin to allow other developers to expand upon the functionality. Instead, you are locked into buying the add-ons that the author has created, thus locking down the plugin into a proprietary mess. Any options there are, are turned into hard-coded global variables, which is a very janky way to do it, in my opinion, when WordPress has the core functionality to allow for options to be saved and called from the database.

    This plugin is almost there, but don’t expect it to do what you think it will do, if you are looking for a true CRM system.

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  • Scott DeLuzio

    (@scottdeluzio)

    7 years, 8 months ago

    Hi Lance,
    Thank you for your feedback.

    With respect to the user roles issue you brought up, we provide users with the ability to select from one of the default user roles (Administrator, Editor, Author, Contributor, Subscriber) as we have found that many users are unfamiliar with custom roles and expanding outside of the default roles hasn’t been a huge issue in the past.

    With that said, it is entirely possible to add the necessary permissions to your custom role(s) so that the other users can access the system. See this help article for more information.

    Regarding the filters and hooks you mentioned, where would you like to see them added in? I’m definitely capable of adding them, but would love feedback regarding where it would be most useful.

    If you check out our support forum, you’ll notice that issues like these have been brought up in the past. In most cases we work very hard to make sure the suggestions that are brought to us are implemented in the plugin as quickly as possible. The last thing we want to have is unhappy users, so please send any suggestions you have to make this plugin better – we’re all ears.

    Scott DeLuzio

    (@scottdeluzio)

    7 years, 7 months ago

    Hi Lance,
    I haven’t had an opportunity to write back recently due to the WordPress forum updates that closed comments on reviews temporarily.

    In version 2.0+ we have included a number of hooks that would allow further customization. Please take a look, as I’m hopeful this will address the issue you had. If not, please let me know so we can work on further improvements to the system.

Viewing 2 replies - 1 through 2 (of 2 total)
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