Support » Fixing WordPress » 3 out of 4 Sites Will Not Update to 5.0.1

  • I have 4 websites. All 4 upgraded to 5.0 just fine. Received notices to update to 5.0.1 on all 4. Did so. Only one will update, the other 3 will not. Have attempted multiple times without success. I get the “Success Welcome to WordPress 5.0.1” page after trying to update but still have the old editor. All hosted on BlueHost.

    3 Sites that fail:
    easttexasanglers.com
    alloutdoorsclassifieds.com
    carriage-lifestyle-owners-club.com

    Thanks for any help.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 17 total)
  • lisa

    (@contentiskey)

    have you tried any troubleshooting steps mentioned here?
    https://wordpress.org/support/topic/read-this-first-wordpress-5-0-master-list/

    have you tried health check plugin troubleshooting options?
    https://wordpress.org/plugins/health-check/

    Moderator Samuel Wood (Otto)

    (@otto42)

    WordPress.org Admin

    I get the “Success Welcome to WordPress 5.0.1” page after trying to update but still have the old editor.

    What editor are you expecting to get?

    The Block Editor was introduced in 5.0. It’s still there in 5.0.1. Nothing changed with the editor between these two versions.

    If you have the Classic Editor plugin installed, then it will still have the TinyMCE editor. Likewise, on Custom Post Types, the new block editor is not the default, so the old editor will show up there.

    Basically, we need specific details. What are you seeing, what were you expecting instead, that sort of thing.

    Lisa, I went thru the troubleshooting steps. I downloaded and ran the Health Check plugin and got this result:
    A plugin has prevented updates by disabling wp_version_check().

    I was wondering if it can detect that a plugin is preventing updates, why can’t it identify it and give you the name of it? Makes no sense.

    Thanks for your assistance.

    Samuel, Thank you for helping and replying. Basically what I meant by Editor, that it reverted back to the old WordPress (type version) prior to 5.0. What’s crazy is all sites updated to 5.0 and I had the Gutenberg “Blocks” type editor. After updating to 5.0.1, three of the sites says that 5.0.1 version is there but the Gutenberg “Block” editor is not. Everything appears as it did prior to 5.0.

    I “did not” install the “Classic Editor” on any of my sites. What is so crazy about this is all sites had updated to 5.0 and were working fine with the Block Editor and now with supposedly 5.0.1 installed, three of the four do not. It’s like 5.0.1 installed without Gutenberg. I test it by trying to create a new page to see if the Gutenberg block editor appears after each attempt to re-update to 5.0.1 and it doesn’t.

    I don’t know how to explain this any better. Thanks again.

    • This reply was modified 1 year, 1 month ago by boy1der.
    Moderator Samuel Wood (Otto)

    (@otto42)

    WordPress.org Admin

    I was wondering if it can detect that a plugin is preventing updates, why can’t it identify it and give you the name of it? Makes no sense.

    It can detect that the problem exists by running the code and seeing that the result is not what it should be. It can’t read the plugins and figure out which one is doing it though. As useful as Health Check is, it’s still just code, not artificial intelligence.

    Maybe post your health check results here, so we can see them and maybe give you some advice.

    Moderator Samuel Wood (Otto)

    (@otto42)

    WordPress.org Admin

    Also, on the Updates screen, there is a Re-install button. Clicking that will have it download a fresh copy of WordPress, and update all the files. Just to make sure you have a complete update and not a partial one that is missing some of the required pieces.

    Samual, I’ve clicked and updated to 5.0.1 four times on each of the sites that are involved. No change. I will post the results of the Health Check results next. Thanks

    Also, what is confusing is all sites updated to 5.0 with no issues with the same plugins that are installed now when updating to 5.0.1. No plugins have been added since 5.0.

    First Item in list, says 5.0.1 is installed but no Gutenberg Block Editor is present.

    Health Check Results:
    WordPress Version 5.0.1
    Plugin Versions
    Your site has 78 active plugins, and they are all up to date.
    Theme Versions
    Your site has 3 installed themes, and they are all up to date.
    PHP Version 7.0.33 – For best performance we recommend using PHP 7.2 or higher.
    Database Server version 5.6.41-84.1
    JSON Extension Your PHP install supports JSON.
    MySQL utf8mb4 support Your MySQL version supports utf8mb4
    Communication with WordPress.org WordPress.org is reachable from your server.
    REST API availability The REST API request failed due to an error.
    Error encountered: (0) cURL error 28: Operation timed out after 10003 milliseconds with 0 bytes received
    HTTPS status You are accessing this website using HTTPS.
    Secure communication Your WordPress install can communicate securely with other services.
    Scheduled events No scheduled events have been missed.
    Background updates
    A plugin has prevented updates by disabling wp_version_check().
    No version control systems were detected.
    Your installation of WordPress doesn’t require FTP credentials to perform updates.
    All of your WordPress files are writable.
    Loopback request The loopback request to your site failed, this may prevent WP_Cron from working, along with theme and plugin editors.
    Error encountered: (0) cURL error 28: Operation timed out after 10001 milliseconds with 0 bytes received

    Moderator Samuel Wood (Otto)

    (@otto42)

    WordPress.org Admin

    Right. Okay, when you’re running Health Check, at the top of the screen is a Debug Information tab. If you click on that, then there’s a dialog at the top that says this:

    The system information shown below can also be copied and pasted into support requests such as on the WordPress.org forums, or to your theme and plugin developers.

    The button labeled “Show copy and paste field”. If you click that, it will give you a text block that you can copy and paste to here. That’s the kind of information we need to see to help you.

    Health Check was made for this purpose, to make it easier for people to post information about their site to these forums. It’s designed for that copy paste to be easy to work with these forums. 🙂

    Samuel, My apologies.
    Debug Information below:

    
    				### WordPress ###
    
    Version: 5.0.1
    Language: en_US
    Permalink structure: /%postname%/
    Is this site using HTTPS?: Yes
    Can anyone register on this site?: No
    Default comment status: closed
    Is this a multisite?: No
    User Count: 301
    Communication with WordPress.org: WordPress.org is reachable
    Create loopback requests: The loopback request to your site failed, this may prevent WP_Cron from working, along with theme and plugin editors.<br>Error encountered: (0) cURL error 28: Operation timed out after 10001 milliseconds with 0 bytes received
    
    ### Installation size ###
    
    Uploads Directory: 2.82 GB
    Themes Directory: 3.38 MB
    Plugins Directory: 257.35 MB
    Database size: 122.51 MB
    Whole WordPress Directory: 7.73 GB
    Total installation size: 7.85 GB
    
    ### Active Theme ###
    
    Name: Freelancer
    Version: 0.6
    Author: Thomas Usborne
    Author website: http://edge22.com
    Parent theme: GeneratePress
    Supported theme features: automatic-feed-links, post-thumbnails, post-formats, woocommerce, title-tag, html5, customize-selective-refresh-widgets, align-wide, editor-color-palette, custom-logo, menus, editor-style, widgets
    
    ### Other themes (2) ###
    
    GeneratePress (generatepress): Version 2.2.1 by Tom Usborne
    Twenty Nineteen (twentynineteen): Version 1.0 by the WordPress team
    
    ### Must Use Plugins (1) ###
    
    SSO: Version 0.3 by Garth Mortensen, Mike Hansen
    
    ### Active Plugins (78) ###
    
    Akismet Anti-Spam: Version 4.1 by Automattic
    All In One SEO Pack: Version 2.10 by Michael Torbert
    Closify Press: Version 1.9.5 by Abdulrhman Elbuni
    Countdown Wpdevart: Version 2.0.1 by wpdevart
    Data Tables Generator by Supsystic: Version 1.9.5 by supsystic.com
    Elementor: Version 2.3.5 by Elementor.com
    Embed Any Document: Version 2.4.1 by Awsm Innovations
    Export User Data: Version 1.3.1 by Q Studio
    Full Screen Background Images Pro: Version 2.0.0 by Scott DeLuzio
    Gallery - Video Gallery: Version 2.2.2 by Huge-IT
    Google Analytics for WordPress by MonsterInsights: Version 7.3.2 by MonsterInsights
    Health Check & Troubleshooting: Version 1.2.3 by The WordPress.org community
    Hide Admin Bar From Non-admins: Version 1.0 by Stranger Studios
    HTTP cURL transport last: Version 1.0.0 by Pronamic
    Import Users from CSV: Version 1.0.0 by Ulrich Sossou
    iQ Block Country: Version 1.2.0 by Pascal
    Jetpack by WordPress.com: Version 6.8.1 by Automattic
    MailPoet 3 (New): Version 3.16.3 by MailPoet
    Max Mega Menu: Version 2.5.3.1 by megamenu.com
    Media Library Assistant: Version 2.75 by David Lingren, Fair Trade Judaica
    Menu Icons: Version 0.11.4 by ThemeIsle
    Newsletter by Supsystic: Version 1.4.2 by supsystic.com
    Official StatCounter Plugin: Version 2.0.6 by Aodhan Cullen
    Page Builder by SiteOrigin: Version 2.9.6 by SiteOrigin
    Page Visit Counter: Version 4.8 by Multidots
    Paid Memberships Pro: Version 1.9.5.6 by Stranger Studios
    Paid Memberships Pro - Add Member Admin: Version .4 by Stranger Studios
    Paid Memberships Pro - Add Name to Checkout Add On: Version .3.1 by Stranger Studios
    Paid Memberships Pro - Auto-Renewal Checkbox: Version .2.5 by Paid Memberships Pro
    Paid Memberships Pro - Better Logins Report Add On: Version .2.3.2 by Stranger Studios
    Paid Memberships Pro - Email Templates Add On: Version 0.7.1 by Stranger Studios
    Paid Memberships Pro - Extra Expiration Warning Emails Add On: Version .4 by Stranger Studios
    Paid Memberships Pro - Import Users from CSV Add On: Version .3.3 by Stranger Studios
    Paid Memberships Pro - Member Badges Add On: Version .3.1 by Stranger Studios
    Paid Memberships Pro - Member Directory Add On: Version .5.1 by Stranger Studios
    Paid Memberships Pro - Member History Add On: Version .2.4.2 by Stranger Studios
    Paid Memberships Pro - Nav Menus Add On: Version .3.3 by Stranger Studios
    Paid Memberships Pro - Register Helper Add On: Version 1.4 by Paid Memberships Pro
    Paid Memberships Pro - Reports Dashboard Add On: Version .3 by Stranger Studios
    PMPro Customizations: Version .1 by Stranger Studios
    Popups - WordPress Popup: Version 1.9.3.4 by timersys
    Premium Addons for Elementor: Version 2.9.0 by Leap13
    Profile Extra Fields by BestWebSoft: Version 1.1.2 by BestWebSoft
    Really Simple SSL: Version 3.1.3 by Rogier Lankhorst, Mark Wolters
    Recent Posts Widget Extended: Version 0.9.9.7 by Satrya
    Register Helper Example: Version .1 by Stranger Studios
    RegistrationMagic: Version 4.3.2.4 by Registrationmagic
    Simple Custom CSS: Version 4.0.1 by John Regan, Danny Van Kooten
    Simple Event Planner: Version 1.4.0 by PressTigers
    Simple Login Log: Version 1.1.3 by Max Chirkov
    SiteOrigin Premium: Version 1.5.2 by SiteOrigin
    SiteOrigin Widgets Bundle: Version 1.13.4 by SiteOrigin
    T(-) Countdown: Version 2.3.19 by twinpictures, baden03
    TablePress: Version 1.9.1 by Tobias Bäthge
    Tawk.to Live Chat: Version 0.3.4 by Tawkto
    Theme My Login: Version 7.0.11 by Theme My Login
    Ultimate Maps by Supsystic: Version 1.0.8 by supsystic.com
    Widgets for SiteOrigin: Version 1.4.2 by wpinked
    WonderPlugin 3D Carousel: Version 2.4C by Magic Hills Pty Ltd
    WordPress Access Areas: Version 1.5.7 by Jörn Lund
    WP-Optimize: Version 2.2.6 by David Anderson, Ruhani Rabin, Team Updraft
    WP BackItUp Community Edition: Version 1.31.0 by WPBackItUp
    WP BackItUp Premium: Version 1.24.0 by WPBackItUp
    WPBackItUp Safe: Version 0.3.2 by WPBackItUp
    WP Crontrol: Version 1.6.2 by John Blackbourn & contributors
    WP Edit: Version 4.0.4 by Josh Lobe
    WP Edit Pro Responsive File Manager: Version 1.0 by Josh Lobe
    WPForms: Version 1.5.0.3 by WPForms
    WPForms Form Templates Pack: Version 1.0.0 by WPForms
    WPForms Geolocation: Version 1.0.1 by WPForms
    WPForms PayPal Standard: Version 1.1.2 by WPForms
    WPForms Post Submissions: Version 1.0.4 by WPForms
    WP Mail Logging: Version 1.8.5 by Christian Zöller
    WP Mail SMTP: Version 1.4.1 by WPForms
    WP Photo Album Plus: Version 7.0.04.003 by J.N. Breetvelt a.k.a. OpaJaap
    WP Responsive Recent Post Slider: Version 2.0 by WP OnlineSupport
    WP User Avatar Pro: Version 4.0.4 by flippercode
    YouTube: Version 13.0 by EmbedPlus Team
    
    ### Media handling ###
    
    Active editor: WP_Image_Editor_Imagick
    Imagick Module Version: 1650
    ImageMagick Version: ImageMagick 6.7.2-7 2017-03-22 Q16 http://www.imagemagick.org
    Imagick Resource Limits: 
    	area: 14 GB
    	disk: -1
    	file: 12288
    	map: 48 MB
    	memory: 48 MB
    	thread: Not Available
    GD Version: bundled (2.1.0 compatible)
    Ghostscript Version: 8.70
    
    ### Server ###
    
    Server architecture: Linux 3.10.0-693.11.6.1.ELK.el6.x86_64 x86_64
    PHP Version: 7.0.33 (Supports 64bit values)
    PHP SAPI: cgi-fcgi
    PHP max input variables: 1000
    PHP time limit: 30
    PHP memory limit: 268435456
    Max input time: 60
    Upload max filesize: 64M
    PHP post max size: 64M
    cURL Version: 7.62.0 OpenSSL/1.0.2q
    SUHOSIN installed: No
    Is the Imagick library available: Yes
    htaccess rules: Your htaccess file only contains core WordPress features
    
    ### Database ###
    
    Extension: mysqli
    Server version: 5.6.41-84.1
    Client version: mysqlnd 5.0.12-dev - 20150407 - $Id: b5c5906d452ec590732a93b051f3827e02749b83 $
    Database prefix: _GO7_
    
    ### WordPress Constants ###
    
    ABSPATH: /home4/carrial3/public_html/
    WP_HOME: Undefined
    WP_SITEURL: Undefined
    WP_DEBUG: Disabled
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG_DISPLAY: Enabled
    WP_DEBUG_LOG: Disabled
    SCRIPT_DEBUG: Disabled
    WP_CACHE: Disabled
    CONCATENATE_SCRIPTS: Undefined
    COMPRESS_SCRIPTS: Undefined
    COMPRESS_CSS: Undefined
    WP_LOCAL_DEV: Undefined
    
    ### Filesystem Permissions ###
    
    The main WordPress directory: Writable
    The wp-content directory: Writable
    The uploads directory: Writable
    The plugins directory: Writable
    The themes directory: Writable
    The Must Use Plugins directory: Writable
    
    

    Below is couple of Screenshots that I’m seeing on my end.

    Update Page Screenshot

    Add New Page Screenshot after 5.0.1 Update

    Moderator Samuel Wood (Otto)

    (@otto42)

    WordPress.org Admin

    You have Elementor. That’s probably turning off the new editor. Many pagebuilders are not yet compatible with the block editor, so they disable it.

    Samuel,
    I’ve deactivated and deleted all Elementor Plugins along with a few others and still not getting the Gutenberg Block Editor.

    Moderator Samuel Wood (Otto)

    (@otto42)

    WordPress.org Admin

    Well, the health check has a debug mode that can disable your plugins for you only, and let you test to see which plugin is doing it.

Viewing 15 replies - 1 through 15 (of 17 total)
  • The topic ‘3 out of 4 Sites Will Not Update to 5.0.1’ is closed to new replies.