3 months, countless support requests – and still no working

I’ve contacted support several times because there are always errors when trying to fetch Google reviews. I’ve spent around €700–800 on a plugin that simply doesn’t meet my requirements. I’ve never been able to fetch the reviews without issues – not even after multiple attempts. It honestly feels like I paid for a beta version that still doesn’t work properly after three months.

The developers just can’t seem to fix the issue. Instead of delivering a working solution, they keep saying: “Give us access to your site, we’ll take care of it.” But I’m not willing to give them access to every client’s website for every single project. They’re clearly not capable of providing a proper step-by-step video tutorial that actually works. Yes, there is a video on their website – but if you follow it, it still doesn’t work.

• This topic was modified 2 months, 2 weeks ago by noturbiz.