Support » Plugin: WooCommerce » 3.5.1 Product Price – Product Data screen options disabled

  • Resolved tthefurmanuk

    (@tthefurmanuk)


    I am having an issue with my woocommerce store trying to change prices. The product data area has changed and the bit on top where you can select affiliate product, bundle, simple has gone and there is no price area. I tried to view the screen options on the product page but nothing happens when I click on it. If I go back to the product list, screen options works fine.

    I tried changing theme, disabled several new plugins, switched of litespeed cache.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Hannah S. a11n

    (@fernashes)

    Automattic Happiness Engineer

    Hey there!

    Do you mean this section on the product?

    Product options
    Link to image: http://cld.wthms.co/20RU9O

    This is a screenshot from my site running WC 3.5.1.

    If this is the bit that you’re missing, it sounds like a conflict – you’re already on the right track with testing, but there’s a bit more to do.

    This is likely caused by a conflict with your theme or with another plugin.

    The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront (https://woocommerce.com/products/storefront/?aff=10486&cid=1131038) and disable all plugins except for WooCommerce. Finally, test to see if the issue is resolved by checking the product settings.

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, continue to the next step.5. Reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

    —–

    Tools to help you troubleshoot:

    Meks Quick Plugin Disabler is a plugin you can install which will remember what plugins you currently have active so it’s easy to switch them back on. Link: https://wordpress.org/plugins/meks-quick-plugin-disabler/

    Health Check is a plugin that allows you to temporarily disable other plugins and switch themes for that session without impacting your users. Link: https://wordpress.org/plugins/health-check/

    You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin. Link: https://wordpress.org/plugins/wp-staging/

    Thread Starter tthefurmanuk

    (@tthefurmanuk)

    Hi,
    That is the area, it was not visible and I could not enable from screen options. I changed theme and it was still the same. I disabled all plugins and finally found the culprit, Woocommerce Orders Export Plus lite – I have contacted the developer and sent a video of the issue. I don’t know why that plugin is causing this issue.

    Thanks for the reply.

    Plugin Support Hannah S. a11n

    (@fernashes)

    Automattic Happiness Engineer

    Thanks for letting us know!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘3.5.1 Product Price – Product Data screen options disabled’ is closed to new replies.