Support » Plugin: WordPress Gallery Plugin - NextGEN Gallery » 3.0 broke the plugin

  • Hello

    I tried multiple browsers, Edge it works best but even then not to the point I can actually use it…

    I don’t need this reskin.. where can I download the previous 2.9 version? All I want is the old NextGen back. At least until the 3.x version works..

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support edanzer

    (@edanzer)

    Hey @jeroenverplancke – Few quick thoughts.

    1) You can download older versions from the Advanced page here: https://wordpress.org/plugins/nextgen-gallery/advanced/

    2) I want to emphasize that so far today, we’ve had over 80,000 downloads of the new update, and a grand total of 7 support tickets. Of those, one had nothing to do with the update, and 2 were caching. That leaves 4. I know it doesn’t help you to say it, but as far as a big update goes, that’s actually amazing. It means the update is working very well across almost our entire user base. If there were widespread issues, the forums here would be blowing up.

    3) With all that in mind, we’d actually love to troubleshoot what’s happening with your site. It likely your issue is very specific – server side caching, theme/plugin conflict, etc. It may be a while before someone else finds the issue, which means whatever it is, it will stay broken for you.

    If you are open to it and willing to send creds, I’ll look at it myself this evening. Just submit a report at https://www.imagely.com/report-bug/ with site details and put “For Erick” in the subject line so I see it.

    I sense you may just want to get working. If so, I do totally understand . You can still grab the last version from the link above and downgrade, and try again once we’ve got a couple more 3.0.x versions out.

    Thanks.

    Erick

    Plugin Support edanzer

    (@edanzer)

    Hey @jeroenverplancke – Few quick thoughts.

    1) You can download older versions from the Advanced page here: https://wordpress.org/plugins/nextgen-gallery/advanced/

    2) I want to emphasize that so far today, we’ve had over 80,000 downloads of the new update, and a grand total of 7 support tickets. Of those, one had nothing to do with the update, and 2 were caching. That leaves 4. I know it doesn’t help you at all, but as far as a big update goes, that’s actually quite solid. It means the update is working very well across almost our entire user base. If there were widespread issues, the forums here would be blowing up.

    I mention all this because it’s likely your issue is very specific – server side caching, theme/plugin conflict, etc. It may be a while before someone else finds the issue, which means whatever it is, it will stay broken for you.

    3) With all that in mind, we’d love to troubleshoot what’s happening with your site. If you are open to it and willing to send creds, I’ll look at it myself this evening. Just submit a report at https://www.imagely.com/report-bug/ with site details and put “For Erick” in the subject line so I see it.

    If not that, if you’re willing to provide any more details on what you’re seeing – especially screenshots, I’d be happy to provide whatever input I can.

    It sounds like you just want to get working. If so, I totally understand. You can still grab the last version from the link above and downgrade, and try again once we’ve got a couple more 3.0.x versions out.

    Thanks.
    Erick

    Thread Starter Verplancke Jeroen

    (@jeroenverplancke)

    Thank you

    You know what would be a great feature? I use the “sort/exclude images” function a lot.. especially the exclude.. now this is usually for sets of a few hundred images.. There are “all” and “none” buttons but it would be really great if I could click a thumbnail and then shift click another and it selects all of those between.. Now I have to manually click dozens of thumbs over and over.

    Plugin Author Imagely

    (@imagely)

    That is a great suggestion, @jeroenverplancke! I’ll make note of that. If anything else comes to mind, feel free to share your ideas anytime. We always appreciate hearing from our userbase what they would find helpful. 🙂

    Thanks!
    – Becky

    • This reply was modified 2 years, 9 months ago by Imagely.

    @edanzer – Perhaps some of us are smart enough to hold off and observe the forum for issues before we update. I’ve learned to do this for several plugins

    Plugin Author Imagely

    (@imagely)

    I understand @freedombuilders, I personally do the same thing for some programs I run. Sometimes it just feels better to wait an extra day or two. 🙂 If it helps, this v3.0 upgrade may visually look like there were some significant changes made in the code, but there were only cosmetic design changes for the dashboard interface where you create, manage, and insert galleries. Beyond the dashboard design update, everything is running the same. All the same features and settings are there. In simple terms, we just made the dashboard look more pretty 🙂 I hope this helps clarify.

    Thank you, @freedombuilders!
    Becky

Viewing 6 replies - 1 through 6 (of 6 total)
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