Title: 2nd Request – same topic
Last modified: May 1, 2018

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# 2nd Request – same topic

 *  [bdparent99](https://wordpress.org/support/users/bdparent99/)
 * (@bdparent99)
 * [8 years ago](https://wordpress.org/support/topic/2nd-request-same-topic/)
 * Hi Gioni,
 * I’m reposting this since I didn’t get an answer and I see more recent posts that
   have been addressed. I realize this seems strange, but it’s a valid real world
   issue that I’ve encountered using this plug-in and it potentially lost me 3 weeks
   of sales before I discovered it. Thanks.
 * Original post:
    This is an odd one. I was out at a restaurant this evening and
   was showing my website to a friend. We were unable to see any prices for my items
   and the checkout button didn’t work.
 * When I returned home, I was able to see the prices from my desktop and phone.
   However, when I disconnected the WiFi, the prices were missing again.
 * On a hunch, I disabled the Cerber plugin and tried again. Now I am able to see
   the prices regardless of whether I am connected to the home WiFI or not.
 * Has anyone reported this type of issue? It seems like anyone not connected to
   my home WiFi cannot see the prices while Cerber is enabled. I won’t be able to
   make any sales unless I can fix this or keep Cerber disabled.
 * Does this make any sense? Do you have any suggestions?
 * Thank you,
    Brian Parent

Viewing 1 replies (of 1 total)

 *  Plugin Author [gioni](https://wordpress.org/support/users/gioni/)
 * (@gioni)
 * [8 years ago](https://wordpress.org/support/topic/2nd-request-same-topic/#post-10236383)
 * Hi!
 * Have you enabled this antispam setting: Protect all forms on the website with
   bot detection engine?
 * You need to examine Activity tab for related events with red marks. Disconnect
   the WiFi. Go to the Access List tab. Find your IP address under the Black IP 
   Access List. Visit a page with a price. Go back to the Activity tab and filter
   out events by your IP address. Now you can see errors and locked out activities.
   The URL filed of those activities give you an idea what’s wrong.

Viewing 1 replies (of 1 total)

The topic ‘2nd Request – same topic’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wp-cerber_77a9bf.svg)
 * [WP Cerber Security, Anti-spam & Malware Scan](https://wordpress.org/plugins/wp-cerber/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-cerber/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-cerber/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-cerber/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-cerber/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-cerber/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [gioni](https://wordpress.org/support/users/gioni/)
 * Last activity: [8 years ago](https://wordpress.org/support/topic/2nd-request-same-topic/#post-10236383)
 * Status: not resolved