2FA process broken since 2.0 update

  • Resolved Olivia

    (@metadigitalnz)


    2 years, 4 months ago

    We use this plugin on dozens of sites and the 2.0 update has completely broken the 2FA login process on a large number of them. Numerous users complained of a critical error when trying to login after the 2.0 updates, the error appearing on the 2FA page that loads after you enter your login details, or not having their 2FA emails sent out when trying to login. We then downgraded to 1.7.1 and at least half the sites have had ALL their 2FA settings wiped so now all users have to reconfigure their 2FA – only the configuration wizard no longer works. You click the configure 2FA button and it immediately closes the setup wizard. Now we’re stuck between not having users be able to login, having them reconfigure all their 2FA again, or not having 2FA at all. Are you able to resolve this issue please?

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  • Plugin Contributor robertabela

    (@robert681)

    2 years, 4 months ago

    Hello @metadigitalnz

    I am sorry to read about your issues.

    Based on your message it seems that there are multiple different issues on different websites. These need to be addressed individually, and we will need more details.

    I think the best solution is to send us an email at support@wpwhitesecurity.com and start with the two most pressing issues. Also, if there are any errors, notifications etc we need to know what they are to better understand the issue. The more information you can send us (logs, screenshots, videos etc) the easier it will be to identify the cause and fix the problem.

    Looking forward to hearing from you and thank you for using our plugin.

Viewing 1 replies (of 1 total)
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