Support » Plugin: Custom Facebook Feed » 2FA Enabled?

  • Resolved Howdy_McGee


    I have the plugin activated and setup. Does this plugin not work at all ( premium or free ) if 2 factor authentication is enabled on facebook? I receive the following error:

    Facebook 2 Factor Authentication is enabled. Could not pull feed. Contact Administrator.

    I couldn’t find any questions or documentation on this in the FAQs. We disabled 2FA and continue to receive the error.

    – Does the plugin ( free or premium ) work with 2FA from facebooks end?
    – With 2FA disabled it shows the same error – what can we do to clear the cache? ( We do not have a caching plugin installed )

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  • Plugin Author smashballoon


    Hi @howdy_mcgee,

    I hadn’t tested this before but just did so and didn’t run into any issues displaying a feed. Where are you receiving that error message? Two factor authentication should only apply to personal Facebook accounts whereas our plugin uses “Page” Access Tokens and so it shouldn’t affect it.

    If you’re seeing that error somewhere in our plugin then could you either send me a link (if it’s on the front-end of your site), or a screenshot if it’s in the admin?

    Many thanks,


    I apologize, this is a non-issue with the plugin but my implementation of.

    Thank you for the quick response none-the-less!

    Plugin Author smashballoon


    No problem, just let us know if you have any other questions or issues in future as we’re always happy to help!


Viewing 3 replies - 1 through 3 (of 3 total)
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