Title: 2FA Code Prompt
Last modified: July 27, 2023

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# 2FA Code Prompt

 *  Resolved [rop12770](https://wordpress.org/support/users/rop12770/)
 * (@rop12770)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/2fa-code-promt/)
 * Hello
 * I have configured the 2FA security option.
 * Started a few days ago: When I try to login, it asks for the 2FA code prompt,
   but I can’t see nothing prompted.
 * To login I have to enter on Cpanel, rename Wordfence to Wordfence.old and then
   it works.
 * What can it be?
 * Thanks
    -  This topic was modified 3 years, 2 months ago by [rop12770](https://wordpress.org/support/users/rop12770/).

Viewing 1 replies (of 1 total)

 *  Plugin Support [wfpeter](https://wordpress.org/support/users/wfpeter/)
 * (@wfpeter)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/2fa-code-promt/#post-16944185)
 * Hi [@rop12770](https://wordpress.org/support/users/rop12770/), thanks for reaching
   out to us.
 * It could be an issue with plugin/theme conflicts. Double-check the [browser console](https://www.wordfence.com/help/advanced/troubleshooting/#how-to-inspect-the-browser-developer-tools-console)
   for red errors on your login page that might hint at issues with the 2FA or other
   code on this page. If our scripts don’t load properly due to an error earlier
   in the loading process, this is the most common cause of behavior such as this.
 * Our Login Security module’s 2FA/reCAPTCHA features are only compatible with WordPress
   and WooCommerce’s default registration/login pages so custom pop-up modals and
   forms can cause this kind of response also.
 * After renaming the folder back to “**wordfence**” once you’ve logged in without
   2FA, run Wordfence as your only enabled plugin and revert to a default theme 
   such as Twenty Twenty-Three. If users are able to log in/verify, then reenable
   your plugins and theme one-by-one until 2FA breaks again to help find the cause.
 * Let me know how you get on!
   Peter.

Viewing 1 replies (of 1 total)

 The topic ‘2FA Code Prompt’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [wfpeter](https://wordpress.org/support/users/wfpeter/)
 * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/2fa-code-promt/#post-16944185)
 * Status: resolved