Title: 2FA
Last modified: June 25, 2021

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# 2FA

 *  Resolved [ryanleeh](https://wordpress.org/support/users/ryanleeh/)
 * (@ryanleeh)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/2fa-14/)
 * Hello, I have created up a new superadmin user on my site. Because 2FA is required
   for all admins, I am trying to activate this for this new user. I have scanned
   the QR code and now see the 6 digits from Wordfence in the Google Authenticator
   app. However, when I type these 6 digits into the Login Security/2FA settings
   of Wordfence, I get an “Error Activating 2FA” message:
 * _The code provided does not match the expected value. Please verify that the 
   time on your authenticator device is correct and that this server’s time is correct._
 * What’s going on?

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Support [WFAdam](https://wordpress.org/support/users/wfadam/)
 * (@wfadam)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/2fa-14/#post-14596379)
 * Hello [@ryanleeh](https://wordpress.org/support/users/ryanleeh/) and thanks for
   reaching out to us!
 * A common mistake I see here is, within Google Auth, to make sure you’re selecting
   the correct user code. I know personally, I have about 20 Wordfence 2FA codes,
   across all the sites I manage, sometimes I use the wrong code and get that same
   error.
 * Let me know what you find!
 * Thanks again!
 *  Thread Starter [ryanleeh](https://wordpress.org/support/users/ryanleeh/)
 * (@ryanleeh)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/2fa-14/#post-14596428)
 * Thank you!
 * I have two Wordfence 2Fa codes. I have tried them both, and neither works.
 *  Plugin Support [WFAdam](https://wordpress.org/support/users/wfadam/)
 * (@wfadam)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/2fa-14/#post-14596640)
 * I would recommend deactivating the 2FA and setting it back up again. Do you have
   access to the dashboard?
 * Does the 2FA work on your other account? Are both accounts on the same site?
 * Thanks again!
 *  Thread Starter [ryanleeh](https://wordpress.org/support/users/ryanleeh/)
 * (@ryanleeh)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/2fa-14/#post-14604766)
 * Hi [@wfadam](https://wordpress.org/support/users/wfadam/) – I’m not sure what
   you mean by deactivating since is the issue is that I can’t activate it.
 * I do have access to the dashboard. 2FA works fine for the other user/superadmin.
   Both that account and the new account I am trying to create are on the same multisite.
 *  Plugin Support [WFAdam](https://wordpress.org/support/users/wfadam/)
 * (@wfadam)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/2fa-14/#post-14617052)
 * Can you try to use a different authenticator app as a test?
 * The fact that it’s mentioning the code is incorrect could be a time issue as 
   well. Check the time at the bottom of the Wordfence > Login Security page. Make
   sure they are within 1 second of each other.
 * Thanks again!
 *  Thread Starter [ryanleeh](https://wordpress.org/support/users/ryanleeh/)
 * (@ryanleeh)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/2fa-14/#post-14623612)
 * Thanks for your help, [@wfadam](https://wordpress.org/support/users/wfadam/) !
   I was able to get it working by using a different authenticator app as you suggested.
 *  Plugin Support [WFAdam](https://wordpress.org/support/users/wfadam/)
 * (@wfadam)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/2fa-14/#post-14633216)
 * Great success!!
 * Thanks for letting me know the resolution!

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘2FA’ is closed to new replies.

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 * 7 replies
 * 2 participants
 * Last reply from: [WFAdam](https://wordpress.org/support/users/wfadam/)
 * Last activity: [5 years, 1 month ago](https://wordpress.org/support/topic/2fa-14/#post-14633216)
 * Status: resolved