Plugin Contributor
Lap
(@lapzor)
You can try to generate a new API key until you get one that ends with a different number (= different API server).
You can ask your hosting provider for a private IP, this is usually available for a yearly fee. As long as you are on shared hosting (many websites on 1 IP) it can be one of the other users of that hosting server that get’s you blacklisted.
And of course you can always try to contact MailChimp support to ask if they can help you with this:
https://mailchimp.com/contact/support/
Hope that helps. If you have any questions, please let us know.
Thank you for the reply! I tried several times to register a new API key, it always ended with -us10. I decided, that this name denotes the server and registered a new account. Now the key end with -us14. Nevertheless, the problem persists.
The link you provided works out only for those with a premium plan. Otherwise you are left with some library of topics. I didn’t find there my problem.
I’m wondering if there can be any workarounds besides having a private IP which is also subject to be blacklisted withound any comments from MailChimp.
Plugin Contributor
Lap
(@lapzor)
Hi,
Besides getting a new IP address (either private IP or by moving to another shared IP on your hosting providers network) you can:
– Migrate to a new webhost.
– Configure your server to connect to the MailChimp API server using a proxy. (You will have to ask your hosting provider about this option).
If you have SSH access to your server, running the following command provides a quick way to test if remote requests to the MailChimp server should actually work.
curl -v https://us1.api.mailchimp.com/3.0/?apikey=test
Replace us1 with the characters in the end or your API key, after the minus sign.
Replace test with everything in front of the minus sign of your API key.
Thanks a lot and sorry for numerous typos. I do have a SSH access, here is the result of executing the command (please see the screenshot). I see something bad in it. Does it mean that the proxy way is not applicable?
Please see the screenshot.
Plugin Contributor
Lap
(@lapzor)
Akamai is the name of their firewall. Approaching them from another IP (for example by way of a proxy) should circumvent that.
Hope that helps!
Thanks, I will ask my hosting support to help me with that.
Plugin Contributor
Lap
(@lapzor)
As there is nothing more I can do for you at this point I will now mark this ticket as “resolved”.
Please start a new thread if you have any further questions as we don’t check up on resolved tickets often.