• There’s clearly a lot of functionality on offer, and a lot of options for fine-tuning. Sadly, I can’t get the plug-in to work at all. The documentation doesn’t help my situation and the support response I had was not terribly helpful, as it didn’t address one of the most specific issues I reported.

    If this works for you, then that’s great. I’m happy for you. If it doesn’t, and you’d like a job as an unpaid forensic software engineer then that’s great too. Sadly, I don’t fit into either category.

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  • Plugin Author Mark Zahra

    (@markzahra)

    Hi Brian,

    I’m sorry to hear about this. We strive to help all customers so we’d love to know what’s going on. I couldn’t find any messages in the premium support channel from a Brian L, did you use a different name/email address by any chance?

    I’d love to be able to help you out with your issues. Also, can you let us know which of our documentation pages weren’t helpful? I believe we have a substantially larger collection of docs than most plugins out there, so we’re always open to feedback on how to improve it.

    Looking forward to hear back from you and get these issues sorted.

    Have a great week!

Viewing 1 replies (of 1 total)
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