Moderator
James Huff
(@macmanx)
Volunteer Moderator
Since that is a commercial theme, we ask that you please go to their official support channel, so you can get support from the people who know it best.
https://themeforest.net/item/charm-portfolio-for-freelancers-agencies/11364023/support
Forum volunteers are also not given access to commercial products, so they would not know why it is not working properly. Other community members who may have faced your issue might be able to help you but your best bet is your product’s developer. Keep in mind we encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way.
If required, you can use some contact form plugin.
https://wordpress.org/plugins/contact-form-7/
Thanks all, the theme developers are not responding. I’m at a loss.
Moderator
James Huff
(@macmanx)
Volunteer Moderator
If they aren’t responding, I recommend considering first of all different theme. You’re going to want one that’s actually supported. It’s a shame you purchased one that isn’t supported (are you still in the refund period?), but the good news is there are lots of great free themes here https://wordpress.org/themes/browse/popular/ and you can see how supported they are via the “view support forum” button on each theme.
Second, I recommend switching to a separate (also free) contact form plugin, like https://wordpress.org/plugins/contact-form-7/ or the Contact Form module of https://wordpress.org/plugins/jetpack/
