There seems to be a problem with your site’s ability to communicate with Jetpack

  • Resolved kitenski

    (@kitenski)


    7 years, 9 months ago

    I’m seeing multiple errors on two of my sites hosted by servage.net.

    The two sites are

    leedshockey.com
    greghilton.co.uk

    The hosting provider tells me everything is ok from their end and it “used to work fine”

    If I run debug from jetpack I get these errors

    Your site isn’t reaching the Jetpack servers.
    HTTP:
    connect() timed out!

    Your site isn’t securely reaching the Jetpack servers.
    HTTPS:
    connect() timed out!

    Something has gotten mixed up in your Jetpack Connection!
    IDENTITY_CRISIS:
    Your error_code option is set up as , but your WordPress.com connection lists it as -10520!

    Your site did not get a response from our debugging service in the expected timeframe. If you are not experiencing other issues, this could be due to a slow connection between your site and our server.
    SELF:
    connect() timed out!

    https://wordpress.org/plugins/jetpack/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    7 years, 9 months ago

    It looks like your sites take too long to respond whenever you try to make a connection with WordPress.com.

    Can you please use Jetpack’s Debugger module to send us some more information about one of the sites?

    1) Go to the Jetpack page in your dashboard.
    2) Click on the Debug link appearing at the bottom of the page.
    3) Click the link that says “click here to contact Jetpack support.”
    4) Fill in the description box and your name and email address.
    5) Click the “Contact Support” button.

    Thanks!

    avalonevents

    (@avalonevents)

    7 years, 9 months ago

    I am having a similar issue. I just add the plug in and then went to connect jetpack. I get this message.

    Your website needs to be publicly accessible to use Jetpack: site_inaccessible
    Error Details: The Jetpack server was unable to communicate with your site [HTTP 404]. Ask your web host if they allow connections from WordPress.com. If you need further assistance, contact Jetpack Support: http://jetpack.com/support

    I have contacted godaddy and there is nothing wrong on there side.

    Can you help?

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    7 years, 9 months ago

    @avalonevents I replied in the other thread you started here:
    https://wordpress.org/support/topic/site_inaccessible-17?replies=2&view=all

    Thread Starter kitenski

    (@kitenski)

    7 years, 9 months ago

    Hi Jeremy,

    Askimet sent me some specific domain names to resolve to, once I got them onto my hosting provider they appear to have fixed this.

    – b8d7a8edd173.rest.akismet.com
    – jetpack.wordpress.com

Viewing 4 replies - 1 through 4 (of 4 total)
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