Image issues – please help!

  • marleena

    (@marleena)


    7 years, 9 months ago

    Hi all,

    First up, I’m a WordPress.org newby and to be honest I’m terrible with the tech talk, so feel free to treat me like a baby. Also, apologies if my question is silly, or if it’s already been posted. I’ve searched around a lot but found no solutions.

    I’ve been having issues uploading images — getting the infuriating ‘HTTP error’ for most images (not sure why not all). In the process of trying to fix this, I followed some advice to try installing the WordPress Flash Uploader, which I did, but it didn’t seem to work, so I then uninstalled it. I also updated my theme at this point.

    After doing these two things, almost all of the images on my website seem to be broken. I don’t know what caused it, and I’ve no idea how to fix it. In my media library, only placeholder images are visible, but when I try to edit an image, the original image is visible.

    If anyone has any ideas that might help, I’m all ears. My website is at www.marleenaforward.com

    Thanks all!

Viewing 2 replies - 1 through 2 (of 2 total)
  • bookgirlmn

    (@bookgirlmn)

    7 years, 9 months ago

    Your site is looking for images in year/month subfolders of your uploads directory, but those subfolders don’t seem to exist.

    For example:
    http://www.marleenaforward.com/wp-content/uploads/2016/04/Logo-3.jpg is broken. I don’t see Logo-3.jpg in http://www.marleenaforward.com/wp-content/uploads/ and there is no /2016/ folder in there.

    If *you* see those subfolders when you are logged in your site via FTP (or your host’s file manager), then you should check the folder permissions. I’ve run into weird problems when my subfolder permissions were set to something other than 775.

    If you *don’t* see those folders *and* they were there before, I’d wonder if the WordPress Flash Uploader plugin accidentally deleted them.

    While you’re troubleshooting this, you should make sure that Jetpack’s “Photon” image caching option is disabled and that you are not using any other caching tools. You want to be sure your site is looking for images in *your* /uploads/ folder, not at a cached image somewhere else.
    https://jetpack.com/support/photon/

    Thread Starter marleena

    (@marleena)

    7 years, 9 months ago

    Thank you so much bookgirlmn! I’ll get on to that and see if I can nut it all out. Really appreciate your time.

Viewing 2 replies - 1 through 2 (of 2 total)
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