Website down

  • Resolved jennyrrr

    (@jennyrrr)


    7 years, 9 months ago

    Hello

    I wondered if somebody can help me. I was having problems with duplicated categories and increased the number from 24 up to 32 showing on the home page as, due to them being duplicated half of them were missing.

    Woothemes Ticket has been helping me rectify the duplication issue and I can no longer access the ticket and my site has been down due to a fatal error all day. Please can somebody get my site working again, please.

    Many thanks

    Jenny

    https://wordpress.org/plugins/woocommerce/

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter jennyrrr

    (@jennyrrr)

    7 years, 9 months ago

    The syntax error showing may be related to the number 32 of categories showing on the home page???

    Thread Starter jennyrrr

    (@jennyrrr)

    7 years, 9 months ago

    Just an update would help.

    Many thanks

    Jenny

    Thread Starter jennyrrr

    (@jennyrrr)

    7 years, 9 months ago

    Hello

    Please can somebody update me as I can’t get into my wp-admin and I will have to contact my host if you are not able to put the site back as it was before you tried to sort the duplication of categories issue.

    Please, Please can somebody contact me

    Many thanks

    Jenny

    Thread Starter jennyrrr

    (@jennyrrr)

    7 years, 9 months ago

    Please can you ask Riaan Knoetze to contact me.

    Thanks

    Plugin Author Mike Jolley (a11n)

    (@mikejolley)

    7 years, 9 months ago

    There is no need to bump here – we only support WooCommerce core on this forum. We’re not allowed to support premium plugins and themes on this forum as per the forum guidelines.

    https://codex.wordpress.org/Forum_Welcome#The_Bad_Stuff

    Please wait for a reply from the helpdesk; there may be a backlog, but all tickets will recieve an answer from an member of staff as soon as possible.

    If you give me the ticket ID, I’ll let someone know its urgent.

    Will Brubaker

    (@willthewebmechanic)

    Automattic Happiness Engineer

    7 years, 9 months ago

    Howdy Jenny,

    Riaan isn’t available at the moment – if you get us that ticket ID I can have a look.

    Will Brubaker

    (@willthewebmechanic)

    Automattic Happiness Engineer

    7 years, 9 months ago

    Site is back up

    Thread Starter jennyrrr

    (@jennyrrr)

    7 years, 9 months ago

    HiT
    Will Brubaker – you are the best

    Thank you so so much – working fine again.

    Six stars ******

    Kindest regards

Viewing 8 replies - 1 through 8 (of 8 total)
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