Diverse Solutions not adding new clients or returning calls or emails.

  • Jim Hubbard

    (@jimhubbard)


    7 years, 10 months ago

    If you are considering using this plugin, you should already have an account with Diverse Solutions.

    According to posts at Themeforest, Diverse Solutions has stated that it is no longer accepting new clients.

    I have not been able to get Diverse Solutions to return calls or emails about new accounts in over 2 weeks.

    The poster at Themeforest claims to have received this email response when enquiring about opening an account…

    Kenny Winters, Jun 17, 1:31 PM PDT: Melanie,

    Diverse Solutions isn’t currently taking on new customers as we assess our customers’ technology needs. When we have more information available, we’ll be happy to reach out to you again. We appreciate your interest in our products and hope you have a great day.

    You may want to try iHomeland for your IDX needs.

    https://wordpress.org/plugins/dsidxpress/

Viewing 3 replies - 1 through 3 (of 3 total)
  • LindzConnell

    (@lindzconnell)

    7 years, 10 months ago

    Hello Jim,

    As per my other post, I have been unable to locate any emails from a “Jim Hubbard” or voice messages in the past few weeks. The last email from someone with this name to our Support Team was May 29, 2016 which we did respond to the same day.

    We are still supporting our existing clientele and will continue to do so. However, we are not currently taking on new customers at this time.

    Please be sure to contact our support team directly for assistance: Support@DiverseSolutions.com

    Thank you,

    Diverse Solutions Team

    Thread Starter Jim Hubbard

    (@jimhubbard)

    7 years, 10 months ago

    Then you need to check your online message forms. I have sent you 2 messages via that in the last 2 days. I have also submitted a request for support for a client who has an account that had not been paid while she tried Boomtown on a recommendation from a mortgage broker but now wants her WordPress site back online. Nobody answers the phone at Diverse Solutions and nobody seems available for chat via your chat box on your site.

    While we would hate to see your dsIDXpress solutions go, we’d all really appreciate some straightforward answers from Diverse Solutions regarding dsIDXpress so that we can best help our clients.

    Cutting off communications and leaving us in limbo simply means a breaking of the trust that we (designers and developers) had in Diverse Solutions.

    I will try your email but I am also checking into other solutions as your company’s actions during this seeming shut down has left me with real questions of trust and reliability that you seem unwilling or unable to address.

    esmi

    (@esmi)

    7 years, 10 months ago

    Please continue with your support topic. This is not a support forum.

Viewing 3 replies - 1 through 3 (of 3 total)
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