Could you be more speciffic what exactly is not working? We’re constantly developing the plugin and I will be more than happy to address all the issues you report.
we have tried to add the plugin through the CPanel.
the plugins says “…..successfully added” when it clearly has not been.
upon refresh the plugin does not appear on the list of URLs ready to be turned on.
We have carefully added the plugin via the WP repository.
This issue has now happened on a number occasions and we have reported back and never get an resolution.
The last ticket was very frustrating since we were expected to go into stepped detail beyond what has just been described.
Having us give admin access at the frequency this issue has re-curred is extremely time consuming.
especially when the issue was resolved simply without such access previously.
That said the layers required to switch on the plugin in the first instance is utterly ridiculous.
With so many steps – it is no wonder something goes wrong.
The plugin should be switched on via the WP Admin’s plugin settings – simple.
The thing is that the plugin is connecting your WordPress application with a reverse proxy which is a service running on the entire server. That’s why it has two sides that must be configured. Could you give me your domain or ticket id so I can check and get back to you with more details?
Sometimes, when you have a custom WordPress setup the cPanel tool fails to detect the installation but I’d like to check to make sure.
the ticket number is:
1768880
OK – but it does work on more than 60 % of occassions.
Could I request a more robust solution – which is not so sensitive to the many layers of this and controlled solely from within WP.
It is obvious that ALL web sites need caching to optimize performance – so having a simple one as standard is a no-brainer. It should not be held up as some luxury extra.
I have opened dozens of tickets about this issue on various sites – identifying exactly this issue.
Given the excellent support with siteground – this is all the more baffling….
I’ve checked your ticket and feedback was sent to the support team about it. We will be having a meeting about this today and hopefully in the next update we will be able to enable the service from a single point 🙂
That would be extremely helpful.
It is a shame my similar request along the same lines on several prior occasions have fallen on deaf ears til now.
Moreover, anyone who use WordPress CMS knows that it is extremely badly optimised and the Query Locks are the bain of anyone wanting to use the CMS for anything larger than a 5 page brochure.
Thus extra tools and features which help offset this are most welcome and should come as standard ready-to-go.
Once again thanks for your attendance on this.
