Title and caption issues

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Getty Images

    (@getty-images)

    7 years, 10 months ago

    Hi DFC005,

    Thanks for reporting this. I’m sorry to see this is happening (and with such frequency). I just ran through a bunch of image downloads on our side and didn’t run into this on our WordPress environment.

    I’m assuming that you’re using the latest version of our plugin (2.4.3), which you can check in your Dashboard? If not, I’d try a fresh install (remove the old one, install the new one). I’ve seen some oddities with downloads (though admittedly not this particular issue), and a fresh install seemed to do the trick.

    Thanks for your feedback, and let us know how it goes.

    Thread Starter DFC005

    (@dfc005)

    7 years, 10 months ago

    Hi guys, I’ve tried removing the plugin completely and re-downloading but that hasn’t helped. It’s still happening.

    Any other thoughts?

    Once it has happened, if I then try and search for the image again via the plugin, the caption and title is broken even in the search so I can’t even just copy and paste it.

    Plugin Author Getty Images

    (@getty-images)

    7 years, 10 months ago

    Crud, I’m sorry the reinstall didn’t work. Thanks for the update, DFC005. Can we coordinate a time next week when we can share screens? You can email me at cara dot postilion at gettyimages dot com.

    Thread Starter DFC005

    (@dfc005)

    7 years, 10 months ago

    Sure, we can try and organise something. As I said, it doesn’t always happen. It’s quite random.

Viewing 4 replies - 1 through 4 (of 4 total)
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