Users cant see the help tab

  • Resolved limitlessventas

    (@limitlessventas)


    7 years, 11 months ago

    Hi, first of all thanks for this awesome plugin and thanks for helping with the problems.

    I created a help tab for a custom type of post that doesnt have any help tab (I think all custom posts doesnt have?)

    It works perfectly when I see the post with the admin but the users cant see it.

    The users dont have the help tabs disabled, actually, they can see the default dashboard help tab with no problem.

    The help tab created is configured for all the types of roles so I think that is the problem.

    Thanks and I hope I explained myself very clear.

    https://wordpress.org/plugins/better-admin-help-tabs/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter limitlessventas

    (@limitlessventas)

    7 years, 11 months ago

    I think that is not the problem.* Sorry

    Plugin Author Stephen S

    (@ssuess)

    7 years, 11 months ago

    Hi, are you are saying this is no longer a problem? Or that the problem has changed?

    Thread Starter limitlessventas

    (@limitlessventas)

    7 years, 11 months ago

    Sorry, I was trying to say this “The help tab created is configured for all the types of roles so I DONT think that is the problem.”

    The problem is still there.

    Thread Starter limitlessventas

    (@limitlessventas)

    7 years, 10 months ago

    Hi?

    Plugin Author Stephen S

    (@ssuess)

    7 years, 10 months ago

    Well, I just tested this out in the following ways:

    1. Created a new custom post type
    2. As admin, created help tab for that type. (and verified it was there)
    3. created news users as editor, author, and contributor
    4. logged in as each of these user types and was able to see the help tab.

    So perhaps you have a separate plugin that is getting in the way, I would recommend disabling all other plugins and following my steps above to see if you can see the tabs. If you can, I would re-enable your plugins one by one until you find the problem. I can’t reproduce this.

    Thread Starter limitlessventas

    (@limitlessventas)

    7 years, 10 months ago

    Thanks for your reply.
    I did what you said but without the theme plugins because I dont want to break anything.
    Im going to ask for help to the theme author, do you any tips for fixing this? Maybe the theme is hiding a element needed by the plugin? Thanks for you help!

Viewing 6 replies - 1 through 6 (of 6 total)
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