I was easily able to reproduce your issue using Mac Safari 9.1 and Mac Firefox 46.0.1 pointing the following links:
http://extension.wsu.edu/4h/documents/2016/04/2183.pdf
http://extension.wsu.edu/4h/documents/2016/05/teen-conference-health-form-youth.pdf
http://extension.wsu.edu/4h/documents/2016/05/teen-conference-health-form-adult.pdf
Whereas I could not reproduce the issue pointing to:
http://extension.wsu.edu/4h/wp-content/uploads/sites/3/2016/03/Conference-Handbook-2016.pdf
http://extension.wsu.edu/4h/wp-content/uploads/sites/3/2016/05/TC-Scholarship-Application.pdf
Have these PDFs successfully uploaded in the past? If so, when did you notice things not working? And, of course, did you upgrade and/or change anything WordPress, plugin, or theme wise between these two times?
Note that it’s almost always prudent to rule out any kind of 3rd party incompatibility issue. Thus, have you tried temporarily deactivating ALL plugins AND, at the same time, switching back to a default Twenty series theme and seeing if you could still reproduce the issue?
P.S., With my Mac I will try to reproduce your issue on my local WordPress 4.5.1 site running on MAMP and let you know my findings.
Thanks for your reply Randy.
The documents that have the issue were all uploaded using the document uploader. The others were uploaded using the media uploader. I didn’t know about the document uploader until recently, and as such uploaded a lot with the media one.
The wordpress site and theme are run by my university, so I will reach out to them for help. No plugins at all.
As promised, I tested on a new page created in a newly installed WordPress 4.5.1 running on MAMP with no plugins and the default Twenty Sixteen theme. Thus far, I have not been able to reproduce your findings. See Steps taken below:
Setup:
– MacBook Air running OS X 10.11.4
– MAMP 3.5
– WordPress 4.5.1
– Twenty Sixteen 1.2
– Mac Safari 9.1
Steps taken:
1. Go to http://localhost/wordpress/wp-admin/
2. Log in as administrator
3. Click Pages > Add New
4. For Enter title here, enter Test Page
5. Click Add Media
6. Within Upload Files tab, click Select Files
7. Select TC-Scholarship-Application.pdf
8. Click Insert into page
9. Click Publish
10. Click View page
11. Click TC-Scholarship-Application
Result:
User taken to http://localhost/wordpress/wp-content/uploads/2016/05/TC-Scholarship-Application-1.pdf where PDF was properly displayed.
Notes:
I also dropped the file rather than clicking Select Files. Moreover, I tried uploading both TC-Scholarship-Application.pdf and Conference-Handbook-2016.pdf at the same time using Select Files as well as dropping the files. Lastly, I just simply dropped the TC-Scholarship-Application.pdf file right on the body text edit box but no joy yet. That is, I think I’m going to need a bit more info from you in order to reproduce your issue. What am I missing???
Thanks for working so hard on this.
The PDFs were uploaded through the dashboard first, using the “Documents” option, not the “Media” option. These files are revised yearly and as such needed to be able to have new revisions uploaded.
So my Steps were as follows:
1. Log in as administrator
2. From Dashboard, click Documents and choose “Add Document”
3. For Enter Title Here, type “Test Document”
4. Click Upload New Version and choose the file.
5. Change Visibility to Public, change workflow state to Final.
6. Click Update
7. Click Pages, Add New Page
8. For Title, enter “Test Page”
9. In text editor, type “Test Document” and Insert/Edit Link
10. Choose “Test Document” from the list of existing content.
11. Publish page.
And as I walked through those steps for you, it worked. And it seems to be working on one page, though I’m still having issues with another page. Very odd.
