lisa
(@contentiskey)
share link to your website and tell us what are the things are not showing up on the website.
My site is psychosissupport.ca
The recent changes are: 1. On the home page I changed the name of the chair from Mike Singleton to Paul McDowell and 2. on the News and Events page it should show a new post titled Healthy Minds Healthy Bodies.
These changes both show up correctly if I access my site from WordPress admin and the pages have been “updated”, but they do not show up if I access direct from my browsers or other computers.
lisa
(@contentiskey)
-which plugins are installed?
-are all plugins updated?
Black Studio TinyMCE Widget
Favicon by RealFaviconGenerator
Google Analytics Dashboard for WP
Meta Slider
Ninja Forms
Page Builder by SiteOrigin
SiteOrigin Widgets Bundle
W3 Total Cache
WP Simple Anchors Links
Yoast SEO
Yes They are all updated.
I am an amateur at this so open to advice.
Mike
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
Are you aware of what your caching plugin does?
I understood it to speed up loading of website.
I installed it as an attempted ‘fix’ for this problem – read it on the internet somewhere – may have misunderstood – not too savvy and never had a problem before.
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
A caching plugin intentionally saves old copies of your website. It does this so that the server behind the website can send the saved content to the user without having to process it. Normally the server would have to run database queries to retrieve content. Caching gets around that, that’s how it speeds up your website.
Right, but I thought Flushing or emptying the caches would load refreshed pages. Note: I was having this problem before I installed the Cache plugin.
Mike
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
Can you link us to a page that is supposed to be updated? Maybe we can see if there’s something else going on
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
Could you ask your hosting providers whether they are caching your site?
HostPapa have replicated the issue at their end and confirm the same. They say it seems to be due to the mod security rule getting triggered while updating the changes. Awaiting resolution.
