Error with plugin

  • Resolved brunezy

    (@brunezy)


    7 years, 12 months ago

    Getting this error with the plugin (premium version) and i dont know why. Please help!

    On frontend:

    Your request contains invalid data. This should never happen. An e-mail was sent to our stuff to investigate the issue. We are sorry for this inconvenient 🙁

    Email sent on backend:

    he following request received without payment_method_nonce field. This should never hapen!
    Try to clear your browser’s cache and see if that helps.
    Array
    (
    [wc-ajax] => checkout
    [billing_first_name] => firstname
    [billing_last_name] => lastname
    [billing_email] => email@gmail.com
    [billing_country] => GB
    [billing_address_1] => 10 Example Road
    [billing_address_2] =>
    [billing_city] => London
    [billing_state] => Greater London
    [billing_postcode] => SE27 0RT
    [shipping_first_name] =>
    [shipping_last_name] =>
    [shipping_company] =>
    [shipping_country] => GB
    [shipping_address_1] =>
    [shipping_address_2] =>
    [shipping_city] =>
    [shipping_state] => Greater London
    [shipping_postcode] => SE27 0RT
    [shipping_method] => Array
    (
    [0] => table_rate_shipping_united-kingdom-free
    )

    [payment_method] => woo-mynix-braintree-gateway
    [woo-mynix-braintree-gateway-order-amount] => 1.00
    [_wpnonce] => fc87c09376
    [_wp_http_referer] => /checkout/?wc-ajax=update_order_review
    )

    https://wordpress.org/plugins/woo-mynix-braintree/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Eugen Mihailescu

    (@eugenmihailescu)

    7 years, 12 months ago

    This is happening when the plugin’s JavaScripts (.js) are obstructed from being loaded or executed.

    Check the browser console for JavaScript errors. If there is no error then perhaps you have a caching plugin, a firewall plugin, whatever, which prevents the plugin being delivered to the user browser (or it’s delivered but with an altered code).

    In order to tackle this type of issues let the WooBraintreePayment plug-in activated but try to deactivate one at a time the other active plug-ins. After each step test again the payment. Once it works you know what plugin obstructed the normal load|execution.

    Report the plug-in name in this thread such that I could try to install myself and understand what it does wrong. Eventually I will contact the 3rd party plug-in author to assist him/her to tackle the issue, if that’s possible.

    Plugin Author Eugen Mihailescu

    (@eugenmihailescu)

    7 years, 12 months ago

    An exhaustive answer to this question was added on the product FAQ page. As far as I know this is not a plug-in bug but an error on the server side and what you reported is just a side-effect.

Viewing 2 replies - 1 through 2 (of 2 total)
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