First Referring Site not Passing Through to Hubspot

  • Resolved karrycbb

    (@karrycbb)


    8 years ago

    Hello! We’ve recently gone to a WordPress site using Gravity forms and while all of our fillable data passes beautifully through from our site to Hubspot, we are having difficulty getting first page seen and first referring site to pass through. This is completely messing up our stats regarding “organic” leads in the sources report. They are all going into the “Direct Traffic” bucket. I’ve contacted Hubspot to ask them for help, but no luck. They don’t seem to be understanding our problem!

    As an aside – I am also seeing that all of our leads have the IP address of our host. Don’t know if that’s a clue…? Any help would be greatly appreciated and may involve pie…

    https://wordpress.org/plugins/gravityforms-hubspot/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Big Sea

    (@big-sea)

    7 years, 11 months ago

    Hey Karry,

    The IP address that is being generated to use for the feed is

    $ip_addr = $_SERVER['REMOTE_ADDR'];

    Which is “The IP address from which the user is viewing the current page.” (http://php.net/manual/en/reserved.variables.server.php) However, I am guessing that the HubSpot cookie might be overriding this?

    The HubSpot cookie does get sent along with anything else, so any of that information regarding non-direct traffic should be included. Are you sure your tracking cookie is on the website as well?

    leinteractive

    (@leinteractive)

    7 years, 9 months ago

    We’re actually have an issue with source data too…except in our case, they’re all coming through as “Offline Sources” in HubSpot – and yes, the Tracking Cookie is installed. I inspected the code just to make sure.

    I’ve got a separate thread opened up here: https://wordpress.org/support/topic/track-source-data?replies=3

    Is there a setting somewhere that needs to be changed so the source data comes with it?

    Thanks.

    Plugin Author Chris Lagasse

    (@soben)

    7 years, 9 months ago

    I have followed up with the support ticket that leinteractive has provided. Please head over to that ticket for (potential) resolution of the problem.

Viewing 3 replies - 1 through 3 (of 3 total)
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