• Resolved deepbevel

    (@deepbevel)


    Since I updated wp to the latest version today, as well as many plugins (my theme “fukasawa” has no update yet) The cart has stopped appearing when adding an item to it.

    I’ve done no trouble shooting yet but will later, just wondering if anyone has experienced the same.

    This happened a few weeks ago, but I discovered the reason and resolved it

    This time, I did nothing on the server, I only updated wp and a few plugins.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi, I think what you should do this time is disable all your other plugins except this one and carry out a test. If it works then you know you have a plugin that is conflicting. Start enabling one by one the other plugins until you come across the conflicting plugin.

    Thread Starter deepbevel

    (@deepbevel)

    It was related to the same issue as before, I suspect htaccess was modified when I updated wp.

    RewriteRule . /foursticks/index.php [L]

    became:

    RewriteRule . /index.php [L]

    So I just changed it back to point to the wp directory and now the cart works again.

    Odd that this would suddenly become an issue when it never was for over 2 years.. any ideas about what may have changed to cause this?

    Plugin Contributor mbrsolution

    (@mbrsolution)

    I am glad you solved your problem 🙂

    I am not sure about this issue. Unless there is something in the latest WordPress 4.5 that changes the .htaccess file as you pointed out above. Or perhaps if you updated another plugin.

    You might find out more information in the WordPress general forum support section.

    Thread Starter deepbevel

    (@deepbevel)

    Ok thanks, I’ll wait until the next wp update and see if it happens again.. at least I know what to do.
    It my have something to do with my server config. I have wp in a subdirectory of my primary domain, still not 100% about what I should have in settings/general for the site address vs. wp address. Also not sure about copying index.php AND htaccess and having them in the root directory. For some reason none of my add on domains need that, only my primary.. I’ll have to revist that.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    You should speak to your host about this. It would be interesting to know why or how does your current server setup work with WordPress installations. You might want to read more about it here.

    I am also curious to know 😉

    Thread Starter deepbevel

    (@deepbevel)

    Ok, it’s because I have my domain installed in the root directory, but the wp site is in a folder. My add-on domains all have their domains installed in the same folder as their wp sites.

    So, that’s why I have the wp installation directory defined in settings general.

    Does wp automatically create or overwrite the htaccess file in the root directory of the domain? regardless of the location of the wp site directory?

    Plugin Contributor mbrsolution

    (@mbrsolution)

    As far as I know no because I also have a few sites that I manage installed in their own directory. I have never experienced this in the last 4 years.

    I think you should contact your host to find out why this happened to your site.

    Thread Starter deepbevel

    (@deepbevel)

    arrg, I was afraid you’d say that. I only get results after many attempts. It takes about an hour of explanation before they finally give me 3rd level support, and someone who knows what’s up.. but so be it.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    I understand what you mean and I am sorry I cannot provide an adequate answer to your question. Only the server administrator can provide an answer to your question.

    Unfortunately some host provide questionable level of support. But it also depends on the cost of your contract with them.

Viewing 9 replies - 1 through 9 (of 9 total)
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