"Allow for Platform" option in Sharing Button Tab doesn't work?

  • Resolved dariocalamai

    (@dariocalamai)


    8 years ago

    Hi,

    I tried to configure same options into each sharing button like this:
    Whatsapp Order 2 Mobile Only
    Twitter Order 3 Any Platform
    Facebook Order 4 Any Platform
    Google+ Order 5 Desktop Only

    A strange thing happens: the buttons are displayed depending on the platform of the first page visit and it remains the same until clear cache.
    If I clear all cache and visit /page1 from desktop I can see Twitter, FB and G+ buttons. Now if i surf same page on mobile I will see same buttons!
    Same thing happens if i visit /page2 from mobile (Whatsapp, Twitter and FB are visible). The same page from desktop show same sharing buttons (W, T, FB).
    Here an example page “block” on “mobile status”
    Here another in “desktop status”

    Ask me more info if you need! (for example I set Italian language, I tried to change the preferred order..)

    many thanks!
    Dario

    https://wordpress.org/plugins/nextgen-facebook/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author JS Morisset

    (@jsmoriss)

    8 years ago

    Sounds like you’re using a caching plugin or service which isn’t mobile aware. Which caching plugin or service are you using?

    js.

    Thread Starter dariocalamai

    (@dariocalamai)

    8 years ago

    Hi JS,
    thanks for your replay.

    I use Cloudflare but if I disable this service the problem still happens.

    I write a little troubleshooting error in my previous post:
    If I clear all cache and visit /page1 from desktop I can see Twitter, FB and G+ buttons. Now if i surf same page on mobile I will see same buttons!
    In this case when I surf on same page from a mobile platform (after surf it from desktop) i see only Twitter and FB buttons, and NOT Google+. It is correct because I set G+ only for Desktop.
    Instead of “mobile page” (W,T and FB buttons) remains same buttons on desktop.

    I tried to do other tests and I found out that if I active the hidden debug messages all works fine! So, I can never see debug messages when I have the problem.

    So I prepared a fresh installation of WP (not under Cloudflare) and I installed NextGEN FB plugin only. You can try (I used WP 4.4.2–it_IT and NGFB 8.29.2-1 installed from WP backend):
    by default Whatsapp is set to Mobile Only Platform but you can see from Desktop also if you visit the default Hello World post on mobile first!
    Now you have to activate Hidden Debug Messages and… Voilà! It works fine! From Mobile you can see Whatsapp and you canno’t from Desktop. Seems happens if you set a button (for example G+) visible only from Desktop. If Debug Messages are activate you could see it only from Desktop Platform.
    If you disable Debug Messages the problem returns 🙁

    I hope these new info could hekp you to understand my problem

    Plugin Author JS Morisset

    (@jsmoriss)

    8 years ago

    Ah – got it. Indeed it was a caching issue, but with the transient cache salt for NGFB’s sharing buttons. I’ll release a new version to fix this issue later today. Thanks for reporting the issue.

    js.

    Thread Starter dariocalamai

    (@dariocalamai)

    8 years ago

    I’ve tested and it works!
    thanks to you.

    -dc

Viewing 4 replies - 1 through 4 (of 4 total)
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