Thread Starter
dej888
(@dej888)
Is there any support for this product?
Looks fantastic, however the plugin isn’t working.
Please provide your reply.
Thank you
Hi dej888,
Apologies for the slow reply, we don’t monitor this forum board every day (only about once a week)
Can you please test this by switching to one of the default themes like TwentySixteen?
If it’s working there, this will be a fault of the theme itself.
I can investigate more, but I will need the URL.
Thanks,
Josh
Hi dej888,
If you wish to explore this further, please just reply to this thread. For now I’ll close the thread.
Cheers,
Josh
I too was having the same issue, even with the default TwentySixteen theme. I removed a duplicate item from my cart, one with different product add-ons, and now the button works! Any idea why?
Hi nothin7,
So you had a variable product and you added it twice with different variations and it no longer worked?
Or was the product add-ons part of another WooCommerce extension’s functionality?
Thanks for any insight…
Cheers,
Josh
It was a product-addon (https://www.woothemes.com/products/product-add-ons/), not a variable product. But I just tried to replicate the issue and couldn’t. I’ll let you know if I can. Thanks!
Awesome, if you can isolate what the issue is we’ll definitely look into it 🙂
At the moment we just can’t seem to reproduce the issue either which makes it hard to debug!
Cheers,
Josh
Okay I can replicate the issue, but in a different way: simply click the Email Cart button, then close the modal popup, then click it again. It doesn’t work for me the second time, until I refresh the page.
Hey nothin7,
If you’re keen, can you shoot me an email at support at emailcartplugin dot com with your website address?
I still can’t seem to get it to play up so I want to see if it’s throwing any errors or if its something site specific.
Thanks!
Josh
