Site hangs after product is added to chart

Resolved

(@deepres)

Hi,

I have a fresh install of WP and WC – no plugins. When I am adding new product site becomes unresponsive, in the console I can see many 403/404 errors regarding JS loading.

In that case only clearing the cookies helps. Also in this state when I want to enter the wp-admin page I am getting the:

The webpage at http://gallery-bern.ch/wp-admin/ has resulted in too many redirects. Clearing your cookies for this site or allowing third-party cookies may fix the problem. If not, it is possibly a server configuration issue and not a problem with your computer.

Any help would be appreciated 🙂

http://gallery-bern.ch

### WordPress Environment ###

Home URL: http://gallery-bern.ch
Site URL: http://gallery-bern.ch
WC Version: 2.5.5
Log Directory Writable: ✔
WP Version: 4.4.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
Language: en_US

### Server Environment ###

Server Info: Apache
PHP Version: 5.6.13
PHP Post Max Size: 2,048 TB
PHP Time Limit: 600
PHP Max Input Vars: 1000
SUHOSIN Installed: –
MySQL Version: 5.5.47
Max Upload Size: 64 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 2.5.5
:
woocommerce_sessions: ✔
woocommerce_api_keys: ✔
woocommerce_attribute_taxonomies: ✔
woocommerce_termmeta: ✔
woocommerce_downloadable_product_permissions: ✔
woocommerce_order_items: ✔
woocommerce_order_itemmeta: ✔
woocommerce_tax_rates: ✔
woocommerce_tax_rate_locations: ✔

### Active Plugins (1) ###

WooCommerce: by WooThemes – 2.5.5

### Settings ###

Force SSL: –
Currency: CHF (CHF)
Currency Position: left_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2

### API ###

API Enabled: ✔
API Version: 3.1.0

### WC Pages ###

Shop Base: #4 - /shop/
Cart: #5 - /cart/
Checkout: #6 - /checkout/
My Account: #7 - /my-account/

### Taxonomies ###

Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

### Theme ###

Name: Storefront
Version: 1.6.1
Author URL: http://www.woothemes.com
Child Theme: ✕ – If you're modifying WooCommerce on a parent theme you didn't build personally
then we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ✔

### Templates ###

Overrides: –

https://wordpress.org/plugins/woocommerce/

Viewing 4 replies - 1 through 4 (of 4 total)

ancawonka
(@ancawonka)

8 years, 1 month ago

Hi there,

Can you post some of the 403/404 errors you are getting w/ scripts?

As the error message suggests, there might be something weird with your server configuration. Who is your web host?

How did you install WordPress? Did you use a one-button install, or did you add the files yourself in some way?
Thread Starter deepres
(@deepres)

8 years, 1 month ago
Hi,

thanks for the reply. After the item is added I am getting two errors:
```
GET http://gallery-bern.ch/favicon.ico 403 (Forbidden)

POST http://gallery-bern.ch/product/curious-bear/?wc-ajax=get_refreshed_fragments 403 (Forbidden) jquery.js?ver=1.11.3:5
```
after that problem escalates and with the next requests I have all media resources with 404 errors and a lot of errors with no able to load js files.

I am using a Polish domestic host with one button install wordpress app.

Thanks,
Piotr
Plugin Author Mike Jolley (a11n)
(@mikejolley)

8 years, 1 month ago

Never seen this before. Anything odd in your .htaccess file? You may want to contact the host as this does appear server related.
Thread Starter deepres
(@deepres)

8 years, 1 month ago
indeed, that was a problem with hosting. I needed to add that configuration to .htaccess
```
<IfModule mod_security2.c>
SecRuleRemoveById 950109
SecRuleRemoveById 950120
SecRuleRemoveById 950901
SecRuleRemoveById 950119
SecRuleRemoveById 958291
SecRuleRemoveById 960006
SecRuleRemoveById 960024
SecRuleRemoveById 960032
SecRuleRemoveById 960010
SecRuleRemoveById 960034
SecRuleRemoveById 960035
SecRuleRemoveById 960038
SecRuleRemoveById 981260
SecRuleRemoveById 973338
SecRuleRemoveById 981036
SecRuleRemoveById 981243
SecRuleRemoveById 981246
SecRuleRemoveById 981247
SecRuleRemoveById 981257
SecRuleRemoveById 981260
SecRuleRemoveById 981318
SecRuleRemoveById 981319
SecRuleRemoveById 981245
</IfModule>
```

Viewing 4 replies - 1 through 4 (of 4 total)

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