Support » Plugin: Gallery Plugin for WordPress - Envira Photo Gallery » Envira Gallery Lite not working after Update

  • Resolved jacquesplatte

    (@jacquesplatte)


    Updated Envira Lite just before updating my wordpress to current 4.4.2

    Problem occurred while still using WP 4.3; updating to Envira Lite version 1.3.5.8
    Then updated to latest wordpress 4.4.2. to see if that would help.
    No change.

    Gallery no longer appears/no longer works.
    (has syntax for inserting gallery into a post changed?)

    I have found that with the new version of Envira Gallery Lite, I can actually see the gallery on a different computer running Win 7 pro.

    But suddenly cannot view gallery on my winXP machine since the update.

    Example URL may not necessary because this problem appears to be OS sensitive, but here it is just in case: http://secondtimearoundllc.apps-1and1.com/past-treasures

    Steps taken so far have been simply turning-off ALL plugins, updating wp, and viewing site on a different computer with a newer OS.

    The error is gallery is not loading after updates on a winXP machine (still a lot of those in use on the internet).

    What you expect to see: I expect to see my gallery displayed as it has been for the past year without issue.

    I have an old machine (2010), but other updates have had no negative effect on machine or website prior to the latest update. Is it possible to download an older version of Envira Gallery Lite so I can continue to edit my website until I can afford a new computer?

    The gallery worked/displayed fine before latest update.

    Thanks,

    Eric

    P.S. Also: Thank you for providing a free version of your product. Up until update it worked great for me, and I was very happy with it.

    https://wordpress.org/plugins/envira-gallery-lite/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Mohammed N.

    (@nomans_beauty)

    Hi Eric,

    Thank you for contacting us 🙂

    Envira Gallery has no direct interference with OS. It utilizes WordPress features and functions to display gallery in your web browser. So ideally old versions of browsers for Old OS might not be supporting those WP features properly or there is some 3rd party software conflict. WinXP is no where supported and we may not be able to guarantee the compatibility of our products with it.

    However, you can download old versions of Envira Gallery plugin here:
    https://wordpress.org/plugins/envira-gallery-lite/developers/

    Thank you

    Thread Starter jacquesplatte

    (@jacquesplatte)

    Hi nomans_beauty,

    Thank you for your response. Makes sense that the browser would be the issue.

    Looked at website an hour ago and suddenly the gallery works. I hadn’t done anything except shut-off the machine…

    Thank you for the download links for older versions of Envira as well.

    While I do not know what the problem was, it works again, so I think it safe to say for now that the issue is resolved.

    Thanks again for your help.

    Eric

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Envira Gallery Lite not working after Update’ is closed to new replies.