accessing Twenty sixteen admin backend

  • Martin

    (@matotien)


    8 years, 2 months ago

    Hello,

    I am unable to get into my dashboard or the login section does not display on my browsers for reasons unknown to me. Check out my website at http://www.oigaracommfound.org/wp-admin. Why is that?

    To access it i have to navigate to rename my child theme (active theme) forcing the default theme to activate. Only then can i be able to acccess the dashboard and make changes.

    I dont have to be doing this time and again. Furthermore, My users also have a problem trying to register or comment on my blog. When a user clicks on the ‘post commen’t or ‘Log in’ button the site brings a blank page??

    Could i have a permanent solution.

    Kind regards,

Viewing 2 replies - 1 through 2 (of 2 total)
  • ebhead

    (@ebhead)

    8 years ago

    Usually when I’ve had this happen, it’s due to either a theme issue, or a plugin issue. Since you’ve mentioned renaming child theme, it’s clearly theme-related, but it’s been a month since you posted, and you probably figured that much on your own.

    Here’s what I’d do:
    – backup your content,
    – use your workaround to access the dashboard.
    – take screenshots of any custom CSS and theme confitguration settings.
    – make a list of all of the current files in your child theme- like if you’ve added more than just functions and style, etc.
    – using cPanel, or FTP, download copies of your current child theme files for reference.

    – then uninstall your child theme
    – make sure everything’s working in terms of accessing the dashboard. don’t just assume it will, ’cause it has been. test it to prove it is.
    – Then redo the child theme from scratch, like it’s the first time, using only the two basic child theme files.
    – Activate the new child theme.
    – Try signing in.

    If it worked, you’re golden. If not, you could disable all plugins then try accessing the dashboard. Or course, you could try that first. 🙂

    Thread Starter Martin

    (@matotien)

    8 years ago

    Thanks ebhead. I have really waited for some feedback.

    Its a whole lot of a process. Let me try out.

Viewing 2 replies - 1 through 2 (of 2 total)
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