New members not being assigned roles

We are sorry you feel you are not getting support here.
Remember we ‘give’ you totally free the FULL PMPro plugin ( minus some paid add ons)

Most plugins give you a limited versions free (with limited support) and when you pay you get the full version. PMPro gives you the Full version up front with limited support.
We have a paid support area where we answer and solve EVERY members questions.

We strive to answer some basic problems that members have but where it is more of a major problem a lot of the time it has been answered or solved in the Support area. If it hasnt, it will be.

If we solved every question in here then why would anyone want Paid support?.

This is Jasons business and he has to make a living somehow.

If you find you are not getting the answer in here try to google it and you could find the answer on the net somewhere. I personally have done that many times.

I know this will not be the answer you want, but if you are serious about your site and how it works, then support in the PMPro forums is a must if you have any questions.

Hi Pete!

I think you’re missing our point. We aren’t asking for EVERY question to be answered, just the initial setup of the plugin. I understand that this plugin is free to install. That’s great! Thank you so much! It is a very robust plugin with lots of options, which should make it an ideal set up for the type of site I’m building, BUT, if I am having an issue with getting it set up in the first place, then what is the value of paying for all of the support? I found that this same question popped up in many forums regarding the setup of your plugin.

I had this same issue with Paid Memberships Pro last year for another client. We did purchase the support at that time – when there was only one support level. Trying to find solutions was a tedious nightmare and the two times I did submit support questions, I didn’t get answers. So we went with WooCommerce, Groups, and Subscriptions and the client is very successful with their site.

I was hoping that PMP had evolved a bit since then because there is now another level of support. I’m not a developer, that’s why I need a plugin. I have googled the crap out of my issue and all of the results lead back to your site with locked posts. Wouldn’t it behoove you and your bosses to help us get the plugin initially going? Then I would need to add all of those rocking add-ons and want to enhance the site with them and PAY FOR THAT.

If I had $197 to throw around to just TRY a plugin, then I would just go with what I know, which is all of the woo stuff. The site I’m working on is small and they don’t need all of that yet, just a simple free membership system that will grow with them if they do get big and can add paid subscriptions.

Ironically, with all of the google searching I did trying to solve what I’m sure is a simple thing with your plugin, I found another solution that works to get the site launched.