xberg, do you understand that this is wordpress.org website?
This forum is for discussing free WordPress products.
Your question is about paid non-wordpress product. How exactly it’s related here?
Rules of this forum do not allow do discuss non-wordpress code and products.
If you have any questions about our non-wordpress products please open a support ticket http://www.nextscripts.com/support or create a topic on our forum http://www.nextscripts.com/forums.
Thread Starter
xberg
(@xberg)
Hello,
I am getting no response contacting the premium support despite being a paying member. I have contacted support on multiple occasions, through the support system and answering to emails and the answers (when you answered, which has not been the case in the last 48 hours) have not helped me.
In the last 48 hours I sent several emails to support on that topic with no response.
I am opening up the questions to the community here which hopefully will be more responsive. What I am trying to achieve is pretty standard so probably somebody has an answer here.
Rather than spend the time writing that I should not ask for support here, why do you not answer to my emails / questions?
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
Hi NextScripts, this is a bit of an odd case. As a plugin author, officially not allowed to support your commercial products here (as you already know), but the OP doesn’t appear to want support from you anyway. I’ll talk this over with my peers.
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
Okay, it still is the case that you’re not allowed to support commercial products/ services here.
@xberg, Yeah that’s cool, you just have to exclude the author from the community.