@alessandroschneider – which 2 buddypress columns – what type of data do they hold?
Please check in your database to make sure there is data to export and provide some samples.
Q
Hi there,
thanks for your reply!
They are both text box fields and they both do contain entries.
What kind of simples are you looking for? The data contains around 16.000 users and there are different type of texts for that field like “Hello”, “I want to..”… etc.
Please enable wp_debug and log error to a file – described here: https://codex.wordpress.org/WP_DEBUG#WP_DEBUG_LOG_and_WP_DEBUG_DISPLAY
Then check the error log for references to either this plugin or buddypress and report them here.
Thanks
Hi there,
When I enable WP_DEBUG my site gets full of error notices. Concerning user-export it is the following. But it does not even start the download… So I assume it will be difficult to find the error this way. What do you think?
Fatal error: Uncaught exception ‘Exception’ with message ‘DateTime::__construct(): Failed to parse time string (20000 00:00:00) at position 4 (0): Unexpected character’ in /home/www/websitename/wp-content/plugins/export-user-data/export-user-data.php:1871 Stack trace: #0 /home/www/websitename/wp-content/plugins/export-user-data/export-user-data.php(1871): DateTime->__construct(‘20000 00:00:00’) #1 [internal function]: Q_Export_User_Data->pre_user_query(Object(WP_User_Query)) #2 /home/www/websitename/wp-includes/plugin.php(507): call_user_func_array(Array, Array) #3 /home/www/websitename/wp-includes/user.php(551): do_action_ref_array(‘pre_user_query’, Array) #4 /home/www/websitename/wp-includes/user.php(384): WP_User_Query->prepare_query() #5 /home/www/websitename/wp-includes/user.php(689): WP_User_Query->__construct(Array) #6 /home/www/websitename/wp-content/plugins/export-user-data/export-user-data.php(557): get_users(Array) #7 [internal function]: Q_Export_User_Data->generate_data(”) #8 /home/www/websitename/wp-includes/plugin.php(429): call_user_func_array( in /home/www/websitename/wp-content/plugins/export-user-data/export-user-data.php on line 1871
You need to log errors to a file to save things more easily – but the error seems to come in a strange place:
DateTime::__construct(): Failed to parse time string (20000 00:00:00)
That seems that you are sending in dates from 18000 years in the future and it’s freaking PHP out – never seen that before.
I will check the plugin for issues, but not before next week, as I have no time now.
I’ll let you know.
As an update to this ticket – we’ve pushed a new release of the Export User Data plugin to GitHub – it’s recommended to test this on a staging or development server only:
https://github.com/qstudio/export-user-data
We’ve also added some extra code to make it easier to locate error related to EUD.
Hi,
Thanks. I will test it soon and I will let you know about the results!
Closing – as no reply in 4 weeks.
