• Resolved ktraving2

    (@ktraving2)


    After successfully completing a payment, I do not get a transaction ID on the order confirmation email nor the order confirmation page.

    Both are standard WooCommerce and left untouched by the shop theme.

    The transaction ID is available, if I look at the order details in WooCommerce, so I imagine a hook is missing somewhere?

    Thanks for any help,

    K

    https://wordpress.org/plugins/woocommerce-quickpay/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author PerfectSolution

    (@perfectsolution)

    The transaction ID is set asynchronously from the callback sent by QuickPay. This callback has not necessarily reached the shop by the time a customer returns to the shop/receives the order confirmation. It is therefore, at the time being, not possible to consistently provide this information.

    Plugin Author PerfectSolution

    (@perfectsolution)

    The transaction ID is set asynchronously from the callback sent by QuickPay. This callback has not necessarily reached the shop by the time a customer returns to the shop/receives the order confirmation. It is therefore, at the time being, not possible to consistently provide this information.

    Thread Starter ktraving2

    (@ktraving2)

    Thats unfortunate as it is required by NETS / Teller in order to get an acquirerer agreement.

    I resent an order confirmation mail, after checking that the transaction ID is present in the order. Shouldn’t it be present then?

    Cheers, K

    Plugin Author PerfectSolution

    (@perfectsolution)

    I don’t know if it should. It might lead to a confusing experience if there is an inconsistent behavior of where and when the transaction ID is presented in a dialog with the customer. It might be a good idea to implement it as a feature of choice though. I will add it to the roadmap!

Viewing 4 replies - 1 through 4 (of 4 total)
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