Problem with Master Slider Pro and premium support forum access

Resolved LGphotography
(@lgphotography)

8 years, 4 months ago

I have bought Master Slider Pro for the Partial view V3 template, but it doesn’t work on Internet Explorer 11 and it is not responsive on my cel phone.

I have tried to register to ask about this problem on the premium support forum, but I have never recieved the confirmation email and I cannot register again as my purchase number is linked to an account I cannot access.

https://wordpress.org/plugins/master-slider/

Viewing 8 replies - 1 through 8 (of 8 total)

codemovement.pk
(@codemovementpk)

8 years, 4 months ago

You can contact their support for pro version

[edited]

here is the url

http://support.averta.net/envato/support/

Thread Starter LGphotography
(@lgphotography)

8 years, 4 months ago

Thank you for your answer.
This support forum is restricted access, I cannot access it beacause I have never recieved the confirmation email (with password) when I created my account with my purchase number. And I cannont create a new account anymore as my number is allready used…

Plugin Author averta
(@averta)

8 years, 4 months ago

Hi,
First of all thanks for choosing Master Slider.

We are sorry about problem to receiving account information in support forum via email.

You are commented in Envato Market and we replied on your comment, but we did not receive any reply from you again.

Please send us your username. We will send account information for you immediately.

At the end, thanks for your rating.

Regards
Averta

Thread Starter LGphotography
(@lgphotography)

8 years, 4 months ago

Hello, I have answered there: http://codecanyon.net/item/master-slider-wordpress-responsive-touch-slider/7467925/comments?page=47&filter=all#comment_11807795
Thank you

Plugin Author averta
(@averta)

8 years, 4 months ago

Hi,

Please follow your comment replies on envato.

Regards
Averta

Thread Starter LGphotography
(@lgphotography)

8 years, 4 months ago

Yes, I have been asked to send an email. I did it yesterday morning and still have no answer…

Plugin Contributor averta support
(@averta_support)

8 years, 3 months ago

Hi, LGphotography,
Your ticket received and we are working on it and you can follow up your ticket from that forum.

Thread Starter LGphotography
(@lgphotography)

8 years, 3 months ago

Yes, thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

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