Cannot add user with .edu email?

  • DonnaMiller

    (@donnamiller)


    8 years, 4 months ago

    I have been adding users to my client’s site. Everything has worked fine until I got to a user who has a .edu email address. I do not get any error message, when I click the Add New User button I get the message that the user has been created. But they are nowhere to be found.

    I have tried this 3 times, same thing has happened. But I successfully added a user with a .com email address right after the 3 failed attempts for the .edu user. This is the only thing I can think of that might be causing the issue with this particular user.

    Can anyone confirm either way, that this is an issue, or it’s not an issue (if you have successfully added users with .edu emails in WordPress 4.4)?

    Thanks in advance

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Advisor and Activist

    8 years, 4 months ago

    In general, it helps to make sure you go through the normal debugging steps. Have you tried:

    • flushing any caching plugins you might be running, as well as server and/or browser caches.
    • deactivating all plugins (yes, all) to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s). If you can’t get into your admin dashboard, try resetting the plugins folder by FTP or PhpMyAdmin (read “How to deactivate all plugins when you can’t log in to wp-admin” if you need help). Sometimes, an apparently inactive plugin can still cause problems. Also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old
    • switching to the Twenty Sixteen theme to rule out any theme-specific problems. If you can’t log in to change themes, you can remove the theme folders via FTP so the only one is twenty fourteen. That will force your site to use it.
    • manually upgrading. When all else fails, download a fresh copy of the latest.zip file of WP (top right on this page) to your computer, and use that to copy up. You may need to delete the wp-admin and wp-includes folders on your server. Read the Manual Update directions first.
    Thread Starter DonnaMiller

    (@donnamiller)

    8 years, 4 months ago

    • Yes, I did points 1 & 2 before I posted this.
    • Single site install so no mu plugins.
    • I switched to the default theme, which for us is 2015. We don’t have the 2014 theme installed, nor the 2016 theme (it didn’t download with the update on any of the 4 sites I updated last night). The site was using the 2014 theme, so no need to remove the other theme folder.
    tommcgee

    (@tommcgee)

    8 years, 4 months ago

    Do you have access to the database? It could be that the new account is stuck there as pending, if the user hasn’t clicked on the link in their confirmation email.

Viewing 3 replies - 1 through 3 (of 3 total)
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