Hello, I am sorry about your site having this error.
Can you verify that you have the latest WPML version installed on your site?
I would recommend you to open a new ticket on wpml.org support forum so that we can check this issue in-depth.
There could be something wrong with your WPML settings, however without further look in your site, I cannot guess what the issue could be.
okay thanks for your reply, yes am using the latest WPML version..
please how do i provide you will access so that you can check this and fix it yourself? i have check wpml.org and don’t have a way to contact you guys as i have to be registered… and i can only see login and no section for registration… please help cos this site has been offline for a while now and its bad for business
If you want to bring your site up in this moment before we investigate the case, then you to revert to a previous version of WooCommerce Multilingual.
However remember to make complete website and database backup before that.
Your registration for WPML forums comes with the purchase of WPML plugin. You can use the same credentials that you used for downloading WPML from our site to log-in into the forums.
Latest version of WPML is 3.3
please how can i revert to the previous version of it… i didn’t download from WPML site, i downloaded from the WordPress plugin…
You can use FTP to connect to your site and go to /wp-content/plugins/ and remove the folder woocommerce-multilingual.
Then you can go to this page and download an older version: https://wordpress.org/plugins/woocommerce-multilingual/developers/
After that you can unzip it and upload it to your site via FTP again, or just visit the admin – /wp-admin/ – and install it as a plugin.
For the WPML site – I as referring to wpml version – the only place is from wpml.org to get wpml plugin.
thanks so much, but please is there a way i can share the login details so you can help me achieve this?
Sharing login credentials in this forum is not sure.
That is why I asked you to create a new ticket in wpml.org support forum where a supporter can mark your reply as private and then you can share the credentials securely.
the problem here is that am finding it hard to create an account, direct me on how i can do this cos my site is still offline… i need fix this asap
The registration for the forum of WPML.org is coming with every subscription for WPML.
You can log-in with the same account that you used to download WPML with.
There is no other way of registering.
i have already explained to know how i downloaded the plugin, i downloaded from WordPress plugin section and theres is no registration downloading from the section…
Okay, I see the problem there.
WPML is a premium plugin and it is not available from the WordPress.org repository.
You need to have a valid license in order to have a user for wpml.org support forum. Usually wpml can be downloaded from wpml.org, or via our plugin installer embedded in WPML since 3.1.7.4, but you also need to have a wpml.org registration(license), and add your site to the registered sites in wpml.org sites panel.
So in essence, WPML cannot be downloaded from WordPress.org
