Products not showing in my shop

  • Resolved Tmama

    (@tmama)


    8 years, 5 months ago

    I updated and now I can’t see the products in the shop. All the setting are there and correct. Please HELP. I sent out thousands of email for our annual year end sale and our shop has nothing in it. It was fine and then when I updated it It was all gone. I have contacted Bluehost who tried everything, but can no longer help.

    ### WordPress Environment ###

    Home URL: http://www.wholesale.puresolutionsusa.com
    Site URL: http://www.wholesale.puresolutionsusa.com
    WC Version: 2.4.10
    Log Directory Writable: ✔ /home3/porterb4/public_html/Wholesale/wp-content/uploads/wc-logs/
    WP Version: 4.3.1
    WP Multisite: –
    WP Memory Limit: 40 MB – We recommend setting memory to at least 64MB. See: Increasing memory allocated to PHP
    WP Debug Mode: –
    Language: en_US

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 5.2.17 – We recommend a minimum PHP version of 5.4. See: How to update your PHP version
    PHP Post Max Size: 50 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    SUHOSIN Installed: –
    MySQL Version: 5.5.42
    Max Upload Size: 50 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 2.4.10
    :
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_termmeta: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔

    ### Active Plugins (13) ###

    Cute Slider WP: by Averta and Kreatura Media – 1.1.1
    Authorize.net Payment Gateway For WooCommerce: by Ishan Verma – 3.2.1
    Duplicate Post: by Enrico Battocchi – 2.6
    MailChimp Form by ContactUs: by contactus.com – 3.0
    Pin It Button for Pinterest: by Pinterest – 1.0
    Regenerate Thumbnails: by Viper007Bond – 2.2.4
    Revolution Slider: by ThemePunch – 5.0.8
    Search & Replace: by Frank Bültge – 2.7.1
    Vanilla PDF Embed: by Mike Doherty – 0.0.7
    Velvet Blues Update URLs: by VelvetBlues.com – 3.2.4
    WooCommerce UPS Shipping: by WooThemes – 3.1.2
    WooCommerce: by WooThemes – 2.4.10
    WooThemes Helper: by WooThemes – 1.5.9

    ### Settings ###

    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2

    ### API ###

    API Enabled: ✔
    API Version: 3.0.0

    ### WC Pages ###

    Shop Base: #112 – /shop/
    Cart: #114 – /cart/
    Checkout: #116 – /checkout/
    My Account: #118 – /my-account/

    ### Taxonomies ###

    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    ### Theme ###

    Name: Kallyas
    Version: 4.0.8.1
    Author URL: http://themeforest.net/user/hogash
    Child Theme: ✕ – If you’re modifying WooCommerce or a parent theme you didn’t build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: kallyas/woocommerce/product-searchform.php

    https://wordpress.org/plugins/woocommerce/

Viewing 7 replies - 1 through 7 (of 7 total)
  • lorro

    (@lorro)

    8 years, 5 months ago

    I would first increase the memory limit to 64, or better to 128. It says as much in the your status report. 40 doesn’t seem much for a commercial theme and all those plugins.

    If the problem persists, deactivate all other plugins. If the problem resolves you will know you have a plugin conflict. Reactivate one-by-one and test to try to identify which one is causing the problem.

    If the problem still does not resolve, try the default theme. If the problem resolves now, it points to it being a theme issue, and you should approach your theme vendor’s support service.

    Kharis Sulistiyono

    (@kharisblank)

    8 years, 5 months ago

    Try to re-setting the shop base template.

    1. Login to your site admin area
    2. Go to WooCommerce > Settings > Products > Display
    3. In the dropdown setting that says “Shop Page”, select your page
    4. Save changes

    I hope it helps.

    Thread Starter Tmama

    (@tmama)

    8 years, 5 months ago

    Thanks Lorro, I contacted Bluehost and they have since fixed the problem. They have gone through all the plugins as well and no solution.

    Thanks Kharis, those settings are the first things I have looked at.

    Anyone else have a suggestion?

    Kharis Sulistiyono

    (@kharisblank)

    8 years, 5 months ago

    I noticed your products still exist.

    I guess there is product loop issue in product archive caused by theme and/or plugins.

    As Lorro has said already, try to temporarily switch to the default WordPress theme. If it didn’t help, try to deactivate other plugins.

    Plugin Author Mike Jolley (a11n)

    (@mikejolley)

    8 years, 5 months ago

    Tmama your site is inaccessible/password protected right now?

    Amongst the suggestions above, also go to Settings > Permalinks and save. Sometimes plugins can break rewrite rules and this will clear them.

    Plugin Author Mike Jolley (a11n)

    (@mikejolley)

    8 years, 5 months ago

    For anyone reading, this was broken by a page builder plugin. Resolved.

    realrawrecordsinc

    (@realrawrecordsinc)

    8 years, 3 months ago

    @kharis your suggestions were very helpful for me thanks I was having the same problem thanks

Viewing 7 replies - 1 through 7 (of 7 total)
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