Support » Plugin: Eventbrite API » Switched keyring to another event brite account, but not updating

  • Resolved bridgetwes

    (@bridgetwes)


    Hi,

    I am trying to debug events disappearing and keyring error on one of my sites. I tried switching a staging site to use a keyring created by adding a new app on a different EventBrite account. However, after changing the keyring, the site is still displaying events from the other EventBrite account. I saw in a thread the cache was supposed to flush when visiting the Tools -> Keyring page. If the cache is supposed to flush itself, I don’t think that is working. I am using the latest version of keyring 1.6.1 and eventbrite api 1.0.8

    Bridget

    https://wordpress.org/plugins/eventbrite-api/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Automattic

    (@automattic)

    Hi Bridget,

    For the cache to flush, you need to disconnect the active connection, and then reconnect again; does this help? The cache will also refresh every 24 hours.

    With your other eventbrite_get_events() issue, you said it was working; were you getting actual events back, or just not the error?

    Thread Starter bridgetwes

    (@bridgetwes)

    Hi,

    Where do you disconnect the active connection? Do you mean to delete the keyring on the site, or delete the key in eventbrite, or is there something else I’m missing?

    eventbrite_get_events() was listing actual past events before, but then stopped.

    Bridget

    Plugin Author Automattic

    (@automattic)

    Oh, sorry – to disconnect the active connection and flush the cache, go to Tools > Keyring:

    1. In another tab, log in to your eventbrite.com account
    2. Click Delete
    3. Click Add New Connection
    4. Click Eventbrite (not Manage)
    5. And click Allow to authorize

    eventbrite_get_events() was listing actual past events before, but then stopped.

    Hm, and all of the events are still live and published? Did you notice if it happened after a plugin update?

    Plugin Author Automattic

    (@automattic)

    Hello, any luck with this?

    Plugin Author Automattic

    (@automattic)

    Closing, feel free to open another ticket if you have any more problems.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Switched keyring to another event brite account, but not updating’ is closed to new replies.