Plugin blocks my IP adress – login to WP not possible

  • Resolved JuttaKF

    (@juttakf)


    8 years, 7 months ago

    Dear support team,

    when I am trying to log in to our wordpress backend an error message appears (ERROR: Login failed because our IP address has been blocked. Please contact the administrator). The IP address is NOT on the blacklist manager list or on the blocked users list. We have contacted our hosting and they identified the plugin as cause of the problem. Login is possible when we deactivate the plugin. However, as soon as we reactive it, the session is terminated and the user is kicked out. The same error message appears.

    The problem started when I changed my Internet provider. My new IP address is dynamic and IPv6.

    How can we solve this problem?

    Thank you for helping in advance!

    https://wordpress.org/plugins/all-in-one-wp-security-and-firewall/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter JuttaKF

    (@juttakf)

    8 years, 7 months ago

    Update: I was able to access the WP backend when I deactivated the IPv6 protocol on my computer.
    Is it possible that ipv6 addresses are causing problems with the plugin? We realised earlier that it is not possible to block ipv6 adresses on the blacklist.

    Rumores

    (@rumores)

    8 years, 7 months ago

    Hi,
    Same kind of issue here.

    When my client try to logon, he also encounter this error (“Login failed because our IP address has been blocked”) but either blacklist and locked IP addresses remains blank in AIOWPS panel. My client is working on Mac OS but I don’t know if his network uses IPv6 or v4.
    Beside, I can login to WP admin when I use his ID/password from my computer (Windows, IPv4).
    Deactivating the plugin allows my client to logon again.

    Thanks in advance for any help and thanks to the team for this great plugin!

    Plugin Contributor mbrsolution

    (@mbrsolution)

    8 years, 7 months ago

    Hi, thank you for reporting this issue. The plugin developers will investigate further your finding.

    Regards

    Plugin Contributor wpsolutions

    (@wpsolutions)

    8 years, 7 months ago

    Hi,
    Yes ipv6 is not currently supported by aiowps.
    We will add this to our future features list.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    8 years, 1 month ago

    I am marking this thread as resolved. This feature has been added to the plugin.

    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)
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