Grid Not Showing Images

  • Resolved Jill Caren

    (@jcarenoptonlinenet)


    8 years, 8 months ago

    I sent a ticket yesterday and no response yet so figured I would try here as well since I think this is kind of urgent since we have no site images. I did an upgrade for my client yesterday morning with the latest plugin and now all the images in the grid format do not display. It works fine in the list view (I changed one page to the list view for now) – but cannot do so on the home page.

    Again, in grid view – the images DO NOT SHOW at all. You can view the home page at the bottom to see the issue at jackgreenrealty.com.

    It was working fine before the update.

    I updated this plugin and WordPress core. I did turn off all plugins to check for conflicts and that did not make a difference.

    Please advise, thank you.

    https://wordpress.org/plugins/optima-express/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author iHomefinder, Inc.

    (@ihomefinder)

    8 years, 8 months ago

    Hi Jill,

    I see you have a support ticket in with us. Our last reply requested a WordPress login, so we could test this for you. I’m not experiencing this on our demo site, so can you reply to your support ticket with an WordPress admin username and password so that we can take a closer look?

    Please make sure to send the login to support@ihomefinder.com.

    Plugin Author iHomefinder, Inc.

    (@ihomefinder)

    8 years, 8 months ago

    Hi Jill,

    Your support ticket number is ZXM-760-66581. We haven’t received the information yet, but we’ll take a look as soon as its received. Feel free to call 866-700-8855, if there is any issue with emailing the login.

    Plugin Author iHomefinder, Inc.

    (@ihomefinder)

    8 years, 8 months ago

    Hi Jill,

    I’ve re-emailed what we sent yesterday. We’ll be able to assist you once we receive your response.

    Plugin Author iHomefinder, Inc.

    (@ihomefinder)

    8 years, 8 months ago

    Hi Jill,

    We have been attempting to contact you and have sent emails on 12 August 03:17 PM, 12 August 05:24 PM, and 13 August 03:22 PM. I also left you a voicemail at the number listed on your website.

    I apologize that our attempts to contact you have been unsuccessful, and it is our sincere desire to assist you. Please feel free to contact 866-700-8855 if you are having issues with sending the login to us via email.

    Thread Starter Jill Caren

    (@jcarenoptonlinenet)

    8 years, 8 months ago

    Did you not get my email that I sent YESTERDAY morning at 6:15am with the login information? I will look on my server for the emails you sent, but either way I SENT the information 24 hours ago.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    8 years, 8 months ago

    @jcarenoptonlinenet? Please do not use these support forums for pro support. Also do not post your email address.

    This is what is posted when we see a pro support topic.

    For pro or commercial product support please contact the author directly on their site.

    As the author is aware, commercial products are not supported in these forums. As you are their customer I am sure they will have no problem supporting you there.

    This whole topic doesn’t belong here. Please follow up with the author on their own site.

Viewing 6 replies - 1 through 6 (of 6 total)
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