• Resolved WebMarketingPros

    (@webmarketingpros)


    Hello,

    We have been using the free version for sometime and have upgraded today to the Pro version. Now the flyout menu will not work at all. This is somewhat urgent matter, is there anyone that can help out figuring out what’s wrong? We copied all the settings exactly from our Free plugin then disabled the Free plugin and now the Pro is the only one active and is not working.

    https://wordpress.org/plugins/responsive-menu/

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter WebMarketingPros

    (@webmarketingpros)

    Here’s a link to a dev site we are working with. Please check on mobile you’ll see it will not open.

    http://vm4.alpha.webmarketingpros.com/~jetcity/

    Plugin Contributor responsivemenu

    (@responsivemenu)

    Hi there,

    I just checked and it worked for me first time.

    Please make sure you have cleared all your WordPress and browser caches etc. or let me know the exact steps to replicate and I will take a look.

    All the best

    Thread Starter WebMarketingPros

    (@webmarketingpros)

    This is because we had to revert back to the Free version. Is there a way I can send you the login so you can deactivate the free and activate the pro to see how it’s broken?

    Thread Starter WebMarketingPros

    (@webmarketingpros)

    Can you please help? We are waiting on this last little issue with this plugin before we can push this new site live. Any help would be greatly appreciated.

    Plugin Contributor responsivemenu

    (@responsivemenu)

    Hi there,

    Yes please provide your WordPress details to me via email at support [at] responsive [dot] menu and I will take a look for you.

    All the besta

    Thread Starter WebMarketingPros

    (@webmarketingpros)

    Ok thanks. Just sent you an email. Please let us know as soon as possible.

    Plugin Contributor responsivemenu

    (@responsivemenu)

    Hi there,

    All fixed for you… For future refernce and for anyone else, you had “#click-menu” inside the “Click Trigger” option, however the pro version trigger is called “#responsive_menu_pro_button” instead.

    Please check and review and let me know if you have any further issues.

    All the best

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Pro Version not working’ is closed to new replies.