No completed email sending

  • Resolved obrience

    (@obrience)


    8 years, 9 months ago

    Testing this plugin. I’ve set up everything and am able to order a ticket. Do not receive any emails in the order process (processing, completed, etc). I can ‘View Order Receipt’ from the woocommerce order page. The ticket is generated, but not getting to customers.

    == Environment ==
  * Home URL: [neutral] http://0ae.381.myftpupload.com
  * Site URL: [neutral] http://0ae.381.myftpupload.com
  * WC Version: [neutral] 2.3.13
  * WP Version: [neutral] 4.2.3
  * WP Multisite Enabled: [neutral] No
  * Wev Server Info: [neutral] Apache ++ HTTP/1.1
  * PHP Version: [neutral] 5.4.42
  * MySQL Version: [neutral] 5.5.40
  * WP Acitve Plugins: [neutral] 3
  * WP Memory Limit: [good] You have more than the required minimum memory of 64MB. Your current total is 256M.
  * WP Debug Mode: [neutral] No
  * WP Language: [neutral] en_US
  * WP Max Upload Size: [neutral] No
  * WP Max Post Size: [neutral] 65M
  * PHP Max Execution Time: [neutral] 30
  * PHP Max Input Vars: [neutral] 1000
  * WP Uploads Writable: [good] Uploads directory IS writable
  * Default Timezone: [neutral] UTC

== Software ==
  * Active Plugins: [neutral]
   + Akismet (http://akismet.com/) by Automattic (http://akismet.com/),
   + [ON]: OpenTickets Community Edition (http://opentickets.com/) by Quadshot Software LLC (http://opentickets.com/),
   + Search Engine Visibility (http://godaddy.com/) by GoDaddy (http://godaddy.com/),
   + [ON]: WooCommerce (http://www.woothemes.com/woocommerce/) by WooThemes (http://www.woothemes.com/woocommerce/),
   + [ON]: WooCommerce Colors (http://wordpress.org/plugins/woocommerce-colors/) by WooThemes (http://wordpress.org/plugins/woocommerce-colors/)
  * Acitve Theme: [neutral]
   + Corpobox Lite (http://dinevthemes.com/themes/corpobox/) by Dmitry Dinev at DinevThemes.com (http://www.dinevthemes.com/)

== Data ==
  * Event Areas: [neutral]
   + "Beaver Street" [#14] (inherit)
  * Ticket Products: [neutral]
   + #14 "Farm to City Dinner" (75) [1 EA]

    https://wordpress.org/plugins/opentickets-community-edition/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author loushou

    (@loushou)

    8 years, 9 months ago

    Hey @obrience,

    All the emails that are sent out are the result of WooCommerce and it’s settings, as OpenTickets Community Edition itself does not send out any emails. The information about the tickets the end user ordered, is embeded in the ‘confirmation email’ for a completed purchase.

    There is a good WooCommerce FAQ about why their emails may not be sending out. Past those steps, email related problems could be the result of any number of, or combination of, server related configuration issues. I would recommend getting in contact with your host, and having them help you troubleshoot the outgoing mail from your server.

    If you follow those steps, and you talk to your host, and you still cannot get it to send, you may need a more in depth investigation as a whole into what is causing the problem. It is very unlikely that OpenTickets is interfering with your outgoing mail, but on the off chance that there is some unintended side-effect of one of our features, I would be willing to take a deeper look into your installation, if you have exhausted all other avenues of resolution above. Keep me posted.

    Loushou

    Plugin Author loushou

    (@loushou)

    8 years, 8 months ago

    Hey @obrience. Hope this helped. Going to close this ticket now, since I have not heard anything from you on it. If you still need help, feel free to reopen this.

    Loushou

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘No completed email sending’ is closed to new replies.