Shopping Cart Empty at Checkout

  • colourcascadefabrics

    (@colourcascadefabrics)


    8 years, 9 months ago

    HI, A couple of months ago I was experiencing issues with the shopping cart emptying and not being able to go through to paypal with WPEcommerce, so I made the decision to move to Woocommerce as noone seemed to be able to fix the issue.

    However, the error is now occuring on my site with Woocommerce installed! I have no idea why this is happening or how. It does not happen to every person that visits the site, only some. But it is very frustrating and would love to know if anyone has come across this problem and is able to help me sort it out.

    https://wordpress.org/plugins/woocommerce/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter colourcascadefabrics

    (@colourcascadefabrics)

    8 years, 9 months ago

    My website is http://www.colourcascadefabrics.com.au

    vark

    (@vark)

    8 years, 9 months ago

    Hi,
    Sounds like an environment issue, possibly a plugin/theme conflict. If you don’t have one already, suggest creating a testing environment. In that environment, suggest spending the time until you can reproduce the issue at will. Then you can track whether it’s a module conflict by deactivating all but woo, switching to a clean default theme like 2014, and testing. If good, add back in 1 module. Rinse and repeat until conflicting module identified.
    Best,
    Vark

Viewing 2 replies - 1 through 2 (of 2 total)
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