• Hi,
    I posted this in the general section of the forum too!

    I’m about to punch my PC and throw it out the window. I’m technologically inclined, I setup our entire business network of about 8 workstations and 1 main server yet I can’t seem to have wordpress and the rest of the do it yourself website features to work. This might be a long read but we are desperate now. I’ve been troubleshooting for a over a week…

    3 weeks ago I started setting up our ecommerce using wordpress and woocommerce with the storefront theme… pretty basic and it does say that woocommerce and storefront are meant to be together… ok well the first couple of days I was able to add some products, pictures, color theme changes, pricing, shipping, taxes, the whole thing. I was close to finishing the majority of the site before purchasing the SSL, security, premium themes, etc. so we can go live…
    I finished inserting the products a couple of days later and when I returned to the dashboard 2 days after that I get that internal server error page… I read a lot on these forums, update plugins, disable plugins, roll back scripts… it worked, the issue was Jetpack… same thing happens that same day without modifying anything major (all plugins off except woocommerce and W3 cache), just language change from English (US) to English (CA) and internal server error showed up again uninvited. From that point I wasted 2 days trying to get it back and couldn’t so I had no choice to uninstall the entire website to restart from scratch like a fresh install of Microsoft Windows. From this point on I have had all sorts of problems like if I activate storefront and woocommerce internal server error comes back, but by deleting one or the other my dashboard would come back. Tried all sorts of solutions, disabling plugins, reinstalling wordpress, activating one plugin before the other… Jetpack instantly crashes the dashboard after a fresh install when activated, after activating and deactivating woocommerce and storefront an unimaginable amount of times it suddenly starting working again… hold on… but now I can’t customise the theme, internal server error when I try to access it in the dashboard. There are some other bugs since the this began. With my expertise, the best I can describe this system (wordpress,woocommerce,storefront,etc.) is that it now feels like an Alpha build of a program, it feels unstable, fragile, anything I try to change odds are I’ll get internal server error. What makes me really angry is that it still has problems straight from a fresh install.
    So basically since the 2nd main crash and full delete of files on server… I just can’t make the basic work, and I’m talking about 2 or 3 plugins at a time that’s it.
    The last change I did was changing the English (US) to English (CA) again and can’t access the dashboard to change it back!

    I hope someone can give me some good advice, I would much appreciate it because otherwise we won’t be able to work using wordpress and we’ll have to spend way too much on website designers meaning we won’t have an ecommerce. I’m sure I forgot some information but I hope this is enough to get things moving forward.

    Extra info;
    Host is Netfirms.ca
    Website is http://www.TLMmachinerie.com/estore (not live).
    Can’t find any error logs with FTP or Netfirms’ file manager.
    Wordpress 4.2.1 initially and now 4.2.2
    PHP script 5.3 (the highest available from Netfirms.ca)
    I’m the one considered for the company to be the administrator and I tried contacting myself infinity amount of times and well…

    Thank you!

Viewing 9 replies - 1 through 9 (of 9 total)
  • This doesn’t sound like any WordPress issue I’ve ever encountered. With everything as simple as you’ve got it, it seems odd that you keep getting these Internal Server Errors. I’m wondering if your .htaccess file is somehow corrupted. I’d also recommend disabling W3Cache until you’ve got the site to the point where you’re ready to go live with it.

    I can try and help you out with this (from one Canadian to another), just go to http://www.endlessdigital.com and send me your contact info via the form, I’ll write back promptly.

    As Tony says, it’s unlikely that this is a code issue in WooCommerce or Storefront. I’ve certainly never seen this reported. It’s most likely a htaccess issue or host configuration incompatibility with WordPress.

    I think it’s worth a mail to your host, explaining that you’re using WordPress and WooCommerce but constantly getting these 500 errors and see what they say.

    Let us know how you get on.

    Thanks

    Thread Starter tlmadmin

    (@tlmadmin)

    We contacted our Host and awaiting a reply. Note that part of these issues also involved W3 Cache, if we activated the plugin we might have a crash or if it does activate and than deactivated we might also get a crash.
    Not sure how the htaccess works but we did multiple full deletion of all files on the server when reinstalling wordpress and we still had issues. I would think that a fresh install would solve an issue like that but anyways we’ll wait to see what Netfirms.ca says and I will update once we have more to work with.

    Thanks for the help!

    @tlmadmin I’ve had a myriad of issues with Netfirms in the past and am currently prepping to migrate a few new clients away from them. Nothing specific to pinpoint, just that things seem to ‘not work’ pretty often. Same as with GoDaddy.

    The thing about .htaccess is that upon installation, WordPress writes to it, so if what’s being written isn’t accurate, you could have internal server issues. The most common Internal Server Errors I’ve seen all stem from plugins and WordPress not writing to the .htaccess file properly. It may be a server side permissions issue.

    Thread Starter tlmadmin

    (@tlmadmin)

    So far Netfirms mentioned to clear cache and cookies. Which I did but as soon as I try to log on I still get internal server error.
    Any way to change the language back to English (US) without access to the dashboard? Maybe than I can try out other things to see if the cache and cookies deletion worked!

    @tlmadmin Your best bet would be to change the language settings via phpMyAdmin, directly in the database. Do a quick Google search to see what that would be.

    Thread Starter tlmadmin

    (@tlmadmin)

    I think I’m giving up! My motivation is completely gone, no more will. Everyone seems to have ”simple” solvable issues compared to mine. PHPmyadmin… downloaded Xampp, I try to start the service and Apache doesn’t start for possible blocked port… fine but tried various ways, editing the the apache files, changed port numbers, including SSL, even deactivated the entire firewall and still doesn’t want to start. I followed some videos online, followed step by step to the ”t” and unlike the user I get errors or just nothing… It says to check the error log… ha I try to open it and….. wait for it….. it tells me ”can’t find file”!!!
    Thanks for the help but if I decide to continue with this and having these problems I’m going to burn myself and it will wreck the remainder of summer. I might attempt at a later date!
    Thanks again though!

    This is a real shame, but everything here points to this being a host issue 🙁

    Thread Starter tlmadmin

    (@tlmadmin)

    I know, it sucks! But I have other projects to finish. I thought this site would be long done by now.

    Thanks again!

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Woocommerce/Storefront issues!’ is closed to new replies.